The price was excellent, but I'm not sure the cheaper fare was worth the stressful experience i tried unsuccessfully to call VivaAerobus from my hotel in Cabo, Mx. I tried 3 times, I was not able to reach a live representative. I wanted to upgrade to VIP, but could not do it. I arrived at the Cabo Aeroport and was in line to check in at 10:30 AM for my 1:30 PM flight #3155. Viva check-in personnel did not arrive until 11:30, and I did not check my bags until 11:00. I'm 75 years old, won't stand in line for 15 minutes at a crowded restaurant, so, standing in line for 1.5 hours was a bummer. My flight was delayed from 1:30 PM to 4:05. Viva employees were friendly and professional, the plane was good and the flight was very smooth. Naturally, I will tell my friends about the problems I had. James Pyle