Cheap Car Rentals in Arizona

The drop off was very good. But getting the car was terrible. It took over 1 1/2 hrs to get a car. There was no one at the counter for 20 minutes. Then one showed up with 25 people in line by then. I had tried three days earlier to signed up on the Hertz app but it said it was not available. I have used Hertz many times for work but not in Phoenix. They were all good experiences. I am chocking this up to being to busy!!

I reserved a full size sedan but they didn't have one when I arrived so they made me pay more for a SUV.

Cost is way too high. Airport fees take advantage of tourist. Plan to avoid Sky Harbor in the future.

The first car we received (Chevy Trax) was an underpowered car that had poor handling. After driving for a day it developed a slow tire leak that required adding air every day or two. The Alamo roadside assistance people we spoke with were all very helpful. We were in a remote location near the grand canyon north rim and they dispatched a new car from Las Vegas over 100 miles away within 24 hrs. The new car worked perfectly (Ford Escape), drove very well, and had no mechanical issues. When we returned the car at the Phoenix airport, the person we spoke with asked us how the rental was and we explained the issue and how Alamo helped us get a replacement car. Without asking, she gave us a substantial discount on the rental cost because of the car trouble which was unexpected but greatly appreciated. Overall, the customer service and roadside assistance people were all nice and very helpful. The one problem was that the communication between the roadside assistance people could be better. For example, when we talked with one person and they went off shift, we had to go through the whole story again with the next person that took over the case. Also, the tow truck driver who brought the new car (who was very nice) hadn't been brought up to speed on the case and didnt know that we were going to be away from the car when he brought the replacement car. It all worked out though and we were impressed by Alamo's customer service and very happy with the replacement car.

Staff were all great, great customer service. Fast and efficient process

We were matched with the same vehicle that we drive at home. No need to learn the controls on a different model of car. The staff were very helpful.

car was clean and ran perfectly. No lines, personnel were polite and friendly.

Had to cancel at last minute due to Covid. No problem - even though I had pre-paid with "no refund" policy, refund was OK'd. Very helpful!

Since the car manual doesn't make it clear...tell the customer how to open the gas tank flap. The manual refers to a button on the driver's door...eventually (!!!) we figured out you just push on the flap and it opens. Otherwise, pretty smooth!

Easy drop off

Kayak did not have accurate inventory and overbooked my rental. I was not able to pickup a car after I booked and had a confirmation number.

You rented me a car 35 miles from the airport!!!!

Front end was way out of alignment. Tiring to drive 6 hours

Insurance could have been cheaper !!!!

Ridiculously slow line and inefficient staff. And then it turned out they were out of cars! I went next door to Dollar and was on my way in 5 minutes.

It took to long to get my vehicle. I didn’t get what I wanted. They couldn’t find the keys at first on the one I got. I was in there an hour and a half before I got my vehicle. Very upsetting.