Shift manager at the Austin facility on 35th street was pushy, but drop off (elsewhere) was great. Would recommend another Austin location.
Very good|Nov 2022
The intermediate SUV was unavailable and i was bumped up to the next size. Very happy it happened. I wouldn't have been happy with anything smaller as I drive an F250. Very comfortable ride. As a 1st time car renter and a senior citizen, I would have appreciated clear information on which locations provide transportation upon returning the rental.
Pick-up and drop-off was very quick and fast. No lines! The car was clean and in great shape.
Very good|May 2022
Friendly staff and very helpful!
Very good|Jun 2021
Long line at pickup - desk understaffed
Very good|Jun 2021
Staff told me they only had a truck available for my one day rent for $228. I went on Kayak and booked a mid size car for $128
Very horrible experience I ended up driving my own car.
Very good|Jul 2022
At drop off I asked for a receipt they told me that I’ll received it by mail which till now I didn’t receive any one so I don’t know anything about my rental situation Best regards,
Within the first 15 miles I had to stop to fill up the tire that was low and had to do it two more times on the trip. Was surprised that the tires were not checked before loaning the car out. This was quite a nuisance
Reserved car weeks in advance. Received confirmation of reservation. Received second confirmation the day of the rental. Arrived at rental desk to be told that AVIS had overbooked and there are zero cars available. While we waited for an Uber, I overheard several people receive the same bad news. The desk agent said she had told over 100 people that day "no car is available". It was my assumption that AVIS has the ability to know how many cars they own and how many have been reserved. For the AVIS management to treat their customers and employees this way is completely unacceptable. Their lack of concern for customers caused us transportation problems for the entire weekend. Can you imagine the poor employee that had to take abuse from irate customers for 8-hours. I hope she can find a better job soon. My company and I will avoid AVIS at all cost and I will make sure that everyone who asks hears this story. It's time that business leaders are held responsible for their decisions and stop using Covid as an excuse for everything. AVIS needs to do better or have new leadership. Mr. Ferraro and his team should be embarrassed...but probably are not.
Charged me a refuelling fee. They are not refunding it to me.
Although we specified the drop off at the airport in the reservation, it didn't get reflected in the cost. An additional $150 drop is, well, a lot.
If I reserve a sub-compact or economy car, then that is what I want and expect --- and not to to be 'up-sized' to a bigger car - regardless of rate. Valuable vacation time was wasted on this issue. Honor the reservation !