My flight was delayed, I called to let them know. During that call there was no problem, they told my that they would be there and thank you for letting them know. When I landed , hertz was close, someone who works at the airport could reach them. They told me to take a cab and I could get the car in the morning. It cost me 60 usd to reach the hotel, in the morning i called , I needed the car to go to work, it was still closed. It cost me 50 usd to reach work. After work, I called an other car rental enterprise to rent a car so I would not have to spend an other 50 usd to reach the car rental stop.