Birmingham counter was not open at 17:30, open hours 8am- 4 pm. Midtown Hertz location also close, open hours in internet 8am-4pm . Next morning 3 calls, message to voice Mail, no reply, 5 km walk from hotel to Hertz to get reserved car…. Hertz not open. Written paper hanging on the door… coming back 12am. Thanks a lot! Kept on walking to find a rental office having a car to rent. 5 more kilometers of training and two open rental offices….. and then found perfekt customer service, good car and again excelent service at returning the car, made us new loyal customers and fans of Enterprice car rental in Birmingham. Thank you ms T and everybody in Enterprise Birmingham central.