Flight was delayed and the rental facility was closed and I had to get another car. You can’t cancel your reservation and they close at 5. They are NOT at the airport. It is 15 minutes away. Beware! Run! Go somewhere else!
Very good|Jul 2022
Service was good on both ends. Mixed on the car itself. I got a great deal and a better car than expected (Rav4 when I paid for a Ford Focus or equivalent). However, it was a car someone had smoked in previously. You can't get that smell out and while it wasn't overpowering and didn't ruin my vacation, it was inescapable whenever I drove even with the windows down. You should just take cars like that out of circulation.
Paid over $200 more for an upgrade because they didn't have the car I prepaid for
That hertz is the worst place I’ve ever rented a car at, the car I rented was really dirty on the outside and a little dirty on the inside, I told the guy that brought it out and he said they didn’t clean the outside of the car which I’ve never heard of, it was the worst experience I’ve ever had renting a car, I definitely would never go back to the Freeport st in Dorchester and I wouldn’t recommend anyone to go there either.
When we picked up the car the staff took the car to the back of the building. He did not said why, but after we the left the next morning the tires lights and engine lights came up. This is poor customer services because it cause stress to the customer even that it could been a recalibration it is not proper service that I was expecting from Hertz. What a shame!
Cheryl at Boston Logan airport helped me out when my flight was cancelled and I had no other alternative to get home other than renting a car on short notice. Cheryl was knowledgeable, friendly, and got me a comfortable, new SUV for the long drive home. My experience with Cheryl made my long, stressful day much easier to deal with. Cheryl is an outstanding Hertz colleague and deserves to be recognized for her superior customer service.
It was convenient. I was told that we would be picked up, just call. Called the 800 number was told to hold for a minute was on over 45 minutes, had my husband call the local they never answered. Gave up on the 45 minute hold. Took a taxi when we got there was told they don't pick up on weekends. I had called before I left for the trip and specifically told them where I would be and the day and was told no problem. They did make an adjustment for part of the taxi fare. Return was pretty easy. But the girl didn't know the number you had to call for the shuttle. Fortunately we hit a very nice lady who helped us out.
This rental was good value for money. Rental was an SUV and pick up and drop off was different locations, which can be costly. The staff at both locations were friendly.
When picking up vehicle there was a completely unexpected “one way charge”. The car was booked as one way from the first moment. It is hard to back off at the moment of picking vehicle up with no alternative arrangements. If this charge was shown in the booking we would have booked elsewhere.
Great customer service in Roslindale, and cleanliness of vehicle was excellent as well. Only problem was that the Enterprise at Logan Airport was unwilling to give me a one-way rental to Augusta, ME. Very strange that a small Enterprise with a dozen cars in Roslindale, MA was able to provide a service that the huge Enterprise with several hundred cars at the airport couldn’t manage. It was inconvenient to travel with several large suitcases to a place 30 minutes from the airport, than to simply get the car at the airport.
PROMISED CARS THEY DID NOT HAVE. I reserved a car 2 weeks in advance. Confirmed. Then…no car available when I arrived. Spent 80-dollars on Ubers going from one Enterprise location to the next. No cars at any of them EVEN THOUGH THE RESERVATION AGENT ON THE PHONE ASSURED ME OF AVAILABILITY. There is a major disconnect between reservations and actual inventory. Final straw - I Ubered to Logan Airport and the Enterprise counter agent said she could not rent a vehicle to me because I was technically a “walk up”. Ended up getting a car from Hertz for twice the cost of Enterprise but I had no options. A MESS
Friendly and helpful staff. The car was clean excluding the windshield which was filthy and dangerous driving into the sun.