Cheap Car Rentals in Downtown, Cancún

Mauvais prix annoncer sur votre site! incompétence du personnel. 4 h pour récupérer la voiture

We’ve booked the car rental , but when we get there there was no vehicle available . Unless we arre pay extra to get different car that we’ve booked.we refused and we end up taking a taxi that cost us $60 back to the airport to rent one from the airport office Karina and Fernando was helpful to help us . There’s have been a lot of issues with small rental companies we were told by different guests that they have been ripped off from these companies when customers showed up and have no choice. You have to do something if you want more customers. Just be honest .

They are trying to defraud me by charging me a 'drop off' fee on my car rental, which wasn't in my reservation or in the contract I signed. It's unfortunate and I will never user Alamo again.

They didn’t provide a car

None

Just too much chaos. Hot…no indoor seating, long line and too long to pick up and drop off reservations. 20-30 min at counter for them to process card then drop off to release hold on credit cards etc…CRAZY

Mal servicio…. Ni renten allí te roban el dinero y te intentan vender seguro de ellos así tu tengas comprado cualquier otro seguro con la aplicación. Con que la compres…. Son estafadores

Europcar is very challenging to deal with. They try to add many insurances and it is hard to know what is actually included.

Pick up and drop off we’re both stressful. They seemed to be very understaffed. They also tried to trick us into buying their insurance even though everything I read said it wasn’t legal and that if we had coverage elsewhere that would work. At drop off there was no one to help us and a long line of people waiting to return their cars.

It felt like they scammed me with a rental that went from $124CAD to $376. I only included liability insurance and 2 carseats for 2 days what I was quoted ahead of time by Dollar, $238 plus $60 total for the seats. But they don't tell you on the website that there is a 29.5% fees added to that(I assumed maybe 10%), the car seats were out of date, and we never got the car we wanted. We got a beat up Suzuki instead of a Jeep. The problem is after a long flight with 2 small kids and a 2 hr line up at the rental, you'll sign anything to get going.

The price shown when I made the reservation wasn't the one I had once I got there. They charged me a "mandatory" insurance although I already had one with my credit card. It doubled the original price. I won't come back anymore, really poor experience. Also, it was impossible to find the counter, there was no one there at first. Hopefully a lady helped me and said that Hertz and Dollar are basically the same.

Price quotes was3x due to full coverage law

Price quoted online is not anywhere near what you will pay. They are pushy and confusing and will insist that you must add insurance that is 2-3 times the rate of the rental.

Dodge SUV was a very comfortable car for a 6,000km trip across the Mexican Sierras. Modern technologies in a nice package. Insurance a bit pricey but overall worthy experience. Staff was friendly despite huge traffic and many customers.

They play with the price Very bad experience

The information on where the rental Car pick up and the cost were incorrect information. We arrived at the pick up site we made the reservation for and there was no Avis site and they called to say that it was only for guests of a particular hotel and that we would have to pay extra to get the car. It cost us more than double the price we signed up for and cost us hours of our time and having to pay extra taxi costs to return the car. Very aggravating experience!

I was overcharged for my car rental. AVIS Mexico robbed me

I had heard from people that the process of renting a car, specifically the drop off process could be and have been lengthy processes. However, with my experience with Avis, I was finished and on the shuttle to the terminal in < 15 minutes. Thanks 😊

horrendous. scam company

I do not recommend Keddy in Cancun due to a terrible experience I had in January of 2022. They refused to accept my insurance and attempted to insist I buy insurance from them at a highly inflated rate. I ended up losing my pre-payment for my rental vehicle. Overall it was a frustrating and seemingly predatory experience. If you rent from this organization, either pre-pay for insurance or ensure you have a letter that details your Credit Card Auto Rental Collision Damage Waiver benefit and documentation on how it complies with the Mexican CNSF (Comisión Nacional de Seguros y Fianzas) regulations. Even with all of that, I suspect Keddy will invent some other "required" documentation that you don't have to force you to buy their inflated insurance coverage. Beware.

From the beginning to the end the renting experience was extremely disappointing. First the waiting time was excessive and the location is crowded and lacks staffing. The price that was advertised was way off from the actual price and it was impossible to lower since they forced us to pay for insurance which in the past I have been able to avoid using the coverage provided from my credit card. We have to wait about an hour and a half to get our car and nobody came to do an inspection and when we returned the car they wanted to charge us extra for gas but luckily I had taken pictures of the gas level when I first got it. I believe keddy-FOX is running things very poorly and I would recommend that if you are going to use this company it would be wise to read through their entire renting process before doing it, cause there were a lot of stressed customers at that counter myself included.