The car was nice aside from scratch marks on the ceiling (I'm serious) and screeching tires
It was an absolutely terrible experience. I arrived on time and as I arrived was getting a phone call from the facility. They informed me when I walked in that they were calling bc they didn't have a car (I've had this reservation for over a week) and that it would be two hours. That is unacceptable. I booked a car and I had somewhere to be. They then said two other people were waiting too but they would put me ahead of two other customers if I agreed to an upcharge for a more expensive car that was being sent there. I said I didn't feel I should be charged for to accommodate their error but they said they were doing me a favor by putting me ahead of the two other people. What a terrible way to run a business. I agreed but after some push back, again I had somewhere to be. It still took 30 minutes for that car to get there. While we waiting the same person and another employee were making fun of customers calling in on the phone because they thought their questions were stupid. There did not seem to be an sense of urgency about being so behind or anything being done to help the customers who are paying them good money. While waiting they provided me my updated quote. It was as I expected and planned for. We went through the ID stuff etc. Finally the car arrives and I go to pay and they let me know it's the amount they said PLUS a security hold of $300. I put money aside specifically for this and no where, including our 30+ waiting time, were we told about a security hold. I didn't have enough money on my card to do this. My partner, who was with me, then had to go in and do the Driver's licence etc all over again so we could finally get going. Honestly I want all of my money back. It was absolutely ridiculous. I am a customer support manager and if an employee or my company dealt this way I would be embarrassed.