the customer service here is great! I'm very impressed with how they remember me and they're attention to detail.
8.0
Very good|Aug 2022
Friendly staff. Odd location.
10.0
Wonderful|Aug 2022
Pick up and drop off were quick and easy! The car was reliable and great for a longish trip. No complaints here!
6.0
Okay|Jul 2022
The car was a little dirty and the process of picking up wasn’t so smooth.
10.0
Wonderful|Jun 2022
I had an old Ford. :( with a few minor issues. The team at hertz handled it very well. I will definitely work with them again (was not my first rental with this team on Clark Street)
10.0
Wonderful|Sep 2021
The Hertz location that I worked with was very good. The agent I worked with, Pina, was exemplary in her professionalism, her customer service skills, and her efforts to make the experience as good as possible. Pina provided above-and-beyond satisfaction, and the next time I rent I will use Hertz, and I will use this location because of Pina.
Great experience picking up a car for a one-way trip home. The sales assistant was helpful and professional and quick to check us out and provide the car.
10.0
Wonderful|Oct 2022
Great City team
10.0
Wonderful|Dec 2022
Easy check in and drop off. No wait. Will definitely use again
6.0
Okay|Dec 2021
Staff was helpful. Pickup/drop off was easy
Car was dirty and smelled like cigarettes
5.2
Fair|Jul 2020
Desk manager at pickup was good.
Dropoff clerk tried to slide in $15.99 fuel charge when the tank was full.
Pickup and drop-off was quick and was conducted entirely outdoors.
I wish the supplemental insurance was cheaper. It added a significant amount to the daily cost.
2.0
Poor|Oct 2020
They should put that is only credit and that it has to be under the same drivers name the car. It was a totally bad experience since i wasnt able to rent a car at all
2.0
Poor|Oct 2020
Proximity to my houE
Everything- they gave me a different car than what I reserved and I was 60 seconds into my trip before a check engine light came on and then a light telling me I had a flat tire. I did not have a flat tire but I returned the car as there was clearly issues with this vehicle and I did not feel safe.
2.0
Poor|Sep 2020
Received a call 1 hour before pickup they would not have a car for me. Never Enterprise again.
9.6
Wonderful|Jun 2020
Local operation worked hard to make up for car not available
2.0
Poor|Jun 2020
nothing--i didnt have a reservation at that location. they said kayak had made the reservation for the oak lawn location. i gave them the reservation number. still said reservation was for oak lawn. i had to give up my weekend plans because no cars were available.
should have booked directly with enterprise, which i did for this weekend. either you guys should get it together, or 2900 n sheffield lied--then you better have a talk with them.
The rent process is simple, easy, and fast. The staff are friendly. Very good. The return process is also super easy and fast. The only thing I feel bad is that this car is pretty noisy. I think it should do tire balance and tire rotation. I was so concerned about the noise and I almost drove back to ask for exchanging the car.
10.0
Wonderful|Jan 2022
The Chicago office and the Arlington office were very helpful and addressed my concerns. Overall, great experience.
10.0
Wonderful|Jan 2022
Easy transaction all around. I'd gladly rent from Budget again.
2.0
Poor|Dec 2021
They overcharged me. I got a refueling charge even though we returned the car full.
2.0
Poor|Jan 2021
They said they have no cars
Everything
7.2
Good|Sep 2020
The person who helped me was having a bad day. Real cranky. Or maybe customer service isn't his thing. Lost a customer.