Cheap Car Rentals in New City, Chicago

You desperately need to fix your system's integration with Enterprise's system. I modified the booking a couple times on Kayak, but Enterprise didn't get alerted to the modification. The emails I received from Kayak had the wrong pick-up locations for Enterprise, but again, because Kayak didn't properly relay the pick-up location to Enterprise, I ended up going to the wrong location. This costed me $40 to take an Uber to the correct location as well as a 2-hour delay in pick-up, almost causing me to miss my drop-off time. I should get some credit for this hassle, which is totally Kayak's fault.

After confirming my reservation with Enterprise, I showed up a few minutes late for my reservation to the center on Michigan Avenue in Chicago only to be told that they had given away my car to somebody else.

Very much take it or leave it with our custom. Wouldn't be rushing to use again.

Budget called me two days before my pick up date that they did not have the model of the car that I had booked. They then tried to push a “luxury” model on me for $700 more than my booking price. I told them no thank you, canceled my booking with them (which wasted about 2 hours of my time), and made alternate arrangements.

They initially didn’t have a car for us and told us they wouldn’t honor our reservation if the previous renter extended their reservation (which they did), which would have left our family stranded in Chicago. At one point they told us they didn’t have any cars available (which was weird because their lot seemed full of cars. To their credit, after pleading with the manager he agreed to give us a Prius, which we accepted. The whole experience was stressful. Although they were able to get us a car, I’ll never use Budget again

Quick, efficient service.