Cheap Car Rentals in West Elsdon, Chicago

Customer service in midway airport, worse ever. Never rent car again with budget

The drop off location and time was not what I selected in my search and didn’t realize until the night before that it had changed. Tried to call to change and it was closed, called the next morning and was informed it would be $659 to change to a closer drop off or to keep the car a couple extra hours. That is insanity. I waited over an hour in line to rent from these guys for pick up after my scheduled time, but was told if I was more than 20 min late it would be $659. What a joke.

Car was very comfortable staff were great.

You desperately need to fix your system's integration with Enterprise's system. I modified the booking a couple times on Kayak, but Enterprise didn't get alerted to the modification. The emails I received from Kayak had the wrong pick-up locations for Enterprise, but again, because Kayak didn't properly relay the pick-up location to Enterprise, I ended up going to the wrong location. This costed me $40 to take an Uber to the correct location as well as a 2-hour delay in pick-up, almost causing me to miss my drop-off time. I should get some credit for this hassle, which is totally Kayak's fault.

The car was reeking of weed. It was not cleaned before renting to us. We had a very poor experience. Had to wait 7 hours in the line even though we had our car booked for pick up at 8 and were there at 7. No planning what so ever, they could have just called the intervals of 30 mins booking slots and could have done everything much faster.

We had to have a car towed from Battle Creek, Michigan after it was given to us from Kalamazoo undriveable and no replacement car was given to us (and the emergency roadside assistance was absolutely terrible- please listen to all of the recorded conversations because they effectively were running us around and okay with leaving us stranded in Battle Creek) so we had to spend close to $150 on an uber to get to our final destination and then we were charged for an extra day even though we didn’t have a car for the majority of our reservation. Absolutely terrible experience, I’m actively telling everyone never to book with Avis.

We were glad to be able to get a car the day before when we learned that the mode of transportation in the original plan had to be canceled due to weather.