The Chico staff at Pick-up are ALWAYS AWESOME. I will rent there every time. But, my trip was abruptly halted when, on my way home Monday AM, I and my husband were victims of a drive-by highway shooting. One bullet, both of us hit. Both of us are okay, treated and released from ER, need medical follow-up for wounds and possible internal damage - long story. We think the seat belt kept the bullet from entering his abdomen - long story. AND, I bought the extra coverage this time, THANKFULLY!!!
When Calif Hwy Patrol or San Pablo police seized the vehicle to look for the shell casing and more investigation, my partner and I were taken to the ER for treatment in an ambulance, without the rental. We were released Monday morning and still had to travel 3 hrs home to Chico. We took a Yellow Cab to Enterprise at Richmond Hilltop. THESE GUYS WERE HORRIBLE!!!! NONE OF THEM WOULD HELP ME FIGURE OUT HOW TO RENT ANOTHER VEHICLE, AS THE ORIGINAL RENTAL WAS UNDER INVESTIGATION. THEY WERE RUDE, COLD, UNCARING, AND FLIPPANT. WOULDN'T OFFER ANY SOLUTIONS - JUST THAT THEY COULDN'T SCAN THE CAR, WHICH WASN'T THERE, BACK IN TO GIVE ME ANOTHER. THEY WOULDN'T CALL CHICO TO CONFIRM MY CONTRACT. RELUCTANTLY THEY CALLED THE SP POLICE AND KNEW THE CAR WAS WITH THEM. I PURCHASED THE EXTRA COVERAGE. THE CAR WAS 100% COVERED AND MY RENTAL CONTRACT SHOULD HAVE BEEN CONTINUED. THE RICHMOND GUYS WERE NOT INTERESTED TO HELP ME SOLVE THIS ISSUE, WOULDN'T EVEN GIVE ME A NEW RENTAL UNLESS I LIED AND USED ANOTHER NAME AND CREDIT CARD. WOULDN'T EVEN GIVE ME A RIDE TO ANOTHER RENTAL AGENCY TO GET A NEW CAR, 5 MILES AWAY. WOULDN'T CALL ME A CAB TO GET OUT OF THERE. WOULDN'T GET OFF THEIR SOCIAL MEDIA LONG ENOUGH TO PAY ATTENTION TO ANY POSSIBLE SOLUTIONS. JUST "WE CAN'T" AND THATS IT. BOTH OF US HAD GUNSHOT WOUNDS AND ALL THESE GUYS WERE SO SO COLD. AGAIN, CHICO IS AWESOME. RICHMOND SUCKS. I'M GOING TO CALL AND WRITE CORPORATE, EVERY DAY IF I HAVE TO, TO GET SOME ANSWERS WHY THESE EMPLOYEES ARE SO UNWORTHY. I'LL TAKE THIS TO THE TOP IF I HAVE TO. BAD ENTERPRISE!!!