The agency claimed not to have received our order. Once shown proof of its existence, the car provided had been smoked in despite my wife’s request for a non-smoking vehicle. Hertz exchanged the car, but the replacement vehicle was in poor condition and rattled consistently. This was a poor rental experience and not at all consistent of my past service from Hertz.
The vehicle I rented was on E at pickup and not very clean. I am also still waiting for a receipt
The office in Cincinnati was dealing with burst pipes and a cold front office, so they did the best they could under the circumstances. They actually transported me to a different office nearby to pick up my rental.
I felt tricked. I thought I was booking to pick up the car from the Cincinnatti airport, but instead it was in downtown Cincinnatti. Very tricky and deceiptful on your end.
Went to hertz with my confirmation number No cars on lot. I missed my mothers funeral