Cheap Car Rentals in Oakley, Cincinnati

I requested to pick up a car at the Cincinatti aiport and Kayak sent me to a Hertz that was not even at the airport. I never made it to pick up my car because my flight was delayed by 30 min and by the time I got to the Hertz counter at the airport and figured out my reservation was not at the airport it was 6:03pm and the place where my reservation was had closed at 6pm. The Hertz at the airport had no cars available and neither did any other vendor. None of them could help me in person, I had to do everything online and when the Hertz company finally said I could take a van it was going to be $388 for less than 24 hours. My original reservation was for $46 that I would like a refund on. Due to this confusion and Kayak choosing a rental place that was not at the airport and closed early for my flight time (Kayak asked for my flight information) I had to pay for a $109 Uber to Lexington and an $80 cab back from Lexington. I thought I was going to spend $46 and now I've spent $235 because of your poor program. I have never been to Cincinatti, how on earth would I know the rental car reservation was not at the airport when that is what I searched.....

the reservation wasn't for the CVG airport and they couldn't move it

The location is easy enough to find, was clean and the staff was friendly and professional. My rental was ready as scheduled and I was in and out in no time. The van I rented was clean and comfortable making my road trip a lot more enjoyable. Would definitely rent from this Hertz location again.

Nothing about my experience was good

Excellent customer service. The owner is one of the friendliest people I've encounter in Cincinnati. Will be coming back

They called and cancelled on us telling us they had no car for us, even though we reserved it through you and paid for it. We passed on reserving cars at the airport because we got a confirmation from kayak that we had a car through this agency. By the time they called to tell us they really didn’t have any cars and don’t like it when websites like yours keep reserving them, it was too late for us to get a car at the airport. They were all gone. We ended up having to spend the night in Cincinnati at our own expense and ended up renting a car through another company to be able to get home the next day.

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They say they have cars. Reserve it and then they call you and tell you they have none and cannot do anything to help you.

I drove 20-25 miles in rush hour traffic and Avis didn't have a car for me

I received a confirmation about a Mustang convertible or similar. As I arrived (in time) there was no convertible available. We’ve called your customer service and nobody was able to help me. Instead of the Mustang A received a complete different car but and it was dirty.