I thought I was picking up at the airport location but it turns out it was about 30 mins away. Seems like it would be a simple fix but I was told that because I booked through a third-party that Hertz couldn't do anything. Also, the vehicle had a strong smoke odor on the interior...not cool when you're traveling with family and small children.
The location closed before we could pick up the rental. We were not notified. We were not compensated. We had to pay for travel for that evening.
Nothing was wrong great work
Great value for full size car. Thanks Hertz
Booking was easy….simple and received an car upgrade. I like the fact that I didn’t have to drive to the airport to pick up and drop off the car rental.
they had the reservation off site far from airport and would not accept reservation at airport location. Cost $100 to cancel reservation!
Knowing the exact price of my rental which was almost twice the amount when I got there.
plane encountered a delay, so I ended up landing after the enterprise location had closed. I made my way to the location the very next day, It had not even been 24 hours since my scheduled pickup and when I arrived the Manager of that location told me he just rented my rental to some one else just 20 minutes to me arriving. They had no other cars that fit my needs. this was a work trip and I needed a pickup. I ended up with budget after spending 3 hours of company time calling around to all the rental company locations in Cleveland untill I found one 30 minutes outside of the city and I had to Uber their. Not impressed with the service I received and my company will avoid them in the future
One of the better locations in Cleveland
Left some items and Alyssa was very heplful in getting them back to me.
Right on time. Great customer service.
The car smelled like smoke when I got it. The staff was great though and offered to replace a different car.
Ithe location would have been ok, yet the hours posted were incorrect, the vehicle was DIRTY, rep was rude & said we hsd to take it, other rep tried to clean it, we had to wait wasting time, no compensation for the time being earlier gor frop off or waiting, NOT at ALL the experience of any past rentals from other companies
Convenient location Car smelled like smoke Bug splatters on the windshield Oil change due warning indicator light Charged a daily rate of $88 versus rate Kayak quoted of $33 daily I turned car in early as driving it was not pleasant- that was the stated rationale for why I was charged so much
Very good|Jul 2022
Rental was good. Service very good. Very expensive (more than $100 per day including fees for a compact). There was a long wait to get the car and a long wait for the airport bus at the drop-off location.
Upon retrieving my rental I was informed that without the physical copy of my driver’s license I was unable to rent a car. This despite being able to provide every last detail on my license as well as official ID via my passport. Absolutely zero consideration, understanding or compassion for my situation. Thankfully I was able to secure a ride through more reliable and less cold-blooded means.
10 miles into my rental the maintenance required light came on…
I requested pickup/drop off at the airport and it was booked through the downtown Cleveland location.
1 out of 4
Avis Locations in Mount Pleasant
1799 Superior Avenue
+1 216 736 4797
3596 Lee Road
+1 216 295 1503
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