Cheap Car Rentals in Cleveland

There are not enough words in this space to explain my horrible and beyond frustrating experience renting a car in Cleveland (airport area) through Hertz. The rental process via Kayak was fine. However, if you ever have a problem with a service booked through Kayak, there is no help from Kayak. Period. This will also be the last time I use Kayak due to their lack of customer service. From the Hertz standpoint, I was told three times by the phone rep that I had to pick up my car at the airport location, which was not near where I thought I had to pick it up (downtown). He insisted. So I went to the airport location to get the car only to be told I had to go downtown. I told them the phone rep insisted I come to the airport even though I was willing, and thought I would go to the downtown location. They said they can't rent a car to me unless I paid a nearly $700 additional fee because I had prepaid for my rental. What does that have to do with anything? Then I was told that I couldn't pick up downtown because their office is in fact closed. I asked why Hertz allowed me to book from an office that wouldn't be open the day I needed to get the car, and confirmed to me it would be available. I was told "It happens all the time and we don't know why." A very long, frustrating time later, and after speaking with two local counter reps and two phone reps, I was able to rent the car from the airport location but told I had to return it to the downtown location and not at the airport. When I returned it to the downtown location as instructed, the first thing out of the counter rep's mouth was "why didn't you just return it at the airport, it would be easier, you can do that you know." He did accept the return at his office and was pleasant. The biggest problem I had was at pick up and return with the phone reps, both who did not have very good English and didn't listen to me, or understand me, and were not willing to assist. No one ever answered a local office number. When I asked to speak to a manager on the national customer service line I was told there is no manager on duty because it was a Saturday. Really? Doubtful. Counter reps push the problem to the national call center, and vice versa. There is also a very big difference in how they treat pre-paid clients with on the spot bookings. Anyway, it was a really horrible experience and never again will I rent from Hertz. They don't know their head from their tail, and have no desire to rectify the problem THEY created, not me.

customer service at the counter was lacking at pickup location. No one was at the drop off location and had to search for them.

Check in and Check out was smooth and easy. Great attendant at Hertz facility made the whole process a great experience.

The car battery completely died in the lot of the hotel AND oil life was at 2%. Once sent to office for a new car, they didn't have one for me for 3 hours, missed work meetings due to it. F experience. Inefficiency and ineptitude was hard to believe at times. Won't be going through budget again.

My issue is with Kayak, actually. I had selected CLE Hopkins Intl for pickup and drop off. Apparently the car I chose from your list was at a location 20 miles away from the airport. The confusion meant I had to upgrade to a minivan for $30 more. Not happy. When someone wants an airport pickup don’t give them a downtown car and expect me to spot the error.

Easy to pick up and drop. It was quite expensive. All the workers were very friendly,!【

The car was quite clean, but the fragrances of the cleansers they used were headache-inducing. I drove with the windows cracked and circulated fresh air for the first day. By Day 2 it was fine. Surely they could leave windows open after cleaning to let those odors air out?

Very generous policies.

Everything went very well, car was nice and no issues - just the prices right now on rentals are out of control - but having rented so far in advance sure helped, could have been worse.

All was good.

People at desk are not great. Tried to mislead with upgrade charges. They also made me wait 30 minutes to get the car when no one else was in line.

The check in line for dollar was much shorter and moved quicker than the budget line so that was nice. But then we were sent to a spot with no car, then directed to a car with no keys, third car had a dead battery. Fourth car brought up for us by a very friendly hertz employee. Checkout was easy. I left the car. No one was around. I assume I left it in the right spot.

Picked car up in Cleveland and dropped it in Toronto, Canada. I understand cross border drop offs may be a challenge but they had no idea what to do when we got to the drop off location so it took some extra time. That said, the Canadian agent was very nice and did his best to be quick and helpful.

plane encountered a delay, so I ended up landing after the enterprise location had closed. I made my way to the location the very next day, It had not even been 24 hours since my scheduled pickup and when I arrived the Manager of that location told me he just rented my rental to some one else just 20 minutes to me arriving. They had no other cars that fit my needs. this was a work trip and I needed a pickup. I ended up with budget after spending 3 hours of company time calling around to all the rental company locations in Cleveland untill I found one 30 minutes outside of the city and I had to Uber their. Not impressed with the service I received and my company will avoid them in the future

Very nice car and quick service.

Ithe location would have been ok, yet the hours posted were incorrect, the vehicle was DIRTY, rep was rude & said we hsd to take it, other rep tried to clean it, we had to wait wasting time, no compensation for the time being earlier gor frop off or waiting, NOT at ALL the experience of any past rentals from other companies

Everything at both airports was quick and easy

No offer of other rental options

We were happy with the services except - 1. The car we were assigned to wasn't in its parking spot. Had to walk in & out of building several times. The car we eventually got was fine. 2. Thrifty apparently is owned by an Italian company. This fact WASN'T MENTIONED ANYWHERE UNTIL WE GOT CHARGED FOREIGN TRANSACTION FEES BY OUR CREDIT CARD ON OUR RENTAL!!!!

Is verey expenceve

It took forever to rent the car. They needed more staff or just a faster process. Also, the car I was initially given wasn't in the space I was told so I needed to walk back in and have them find me another car. Also, I got a $465 bill when I was only expect $24 charge. I literally used the car for less than 6 hours!!! It was ridiculous and I'm still waiting for my credit card to be refunded. Great value but not work the stress and time I've spend getting my money back. Last rental with Thrifty