We rented a Ford Expedition for our trip. When I picked up the car, it was filthy and had not been cared for. Problems included: -car had not been washed, -car had not been swept or cleaned out. There was a dirty plate in the car, and pet hair all over the seats and floors. -There was less than 5 miles worth of gas in the vehicle -There was NO windsheild washer fluid in the vehicle -The oil needed changed (not just nearing the end of its' oil life, it was on oil change required message. -The car reeked of smoke. We brought the outside cleanliness of vehicle to the attention of the worker as well as the smokie smell of the car and he indicated that he would notate it, but there was nothing he could do. We called to speak with a manager of the AVIS rental site when we were on vacation, was promised a return phone call, but that didn't happen. When I returned the car today and asked to speak with a mangager (I had a dirty plate that was left in the car in my possesion as well as a baggie of pet har that we had swept from the vehicle on the day we rented it. I was told he was not calling his manager, and that he was calling the police instead. At that point, I was very frustrated, so I threw the bag on the counter in front of him and it broke. He refused to speak with me. The car has been returned. This was NOT a happy experience for me! Very disappointed.