The staff was helpfull even though our reservation was booked incorrectly.
The website could specify Danish resident fees different from tourist s.
Rep who checked in was horrible. 8 times I told him that I had Ins coverage with my credit card benefits. Each time he refused and charged me anyway. At one time he said the res wasn’t theirs, other time he said I could leave. Unbelievably poor service and misleading info. Please report this guy to execs... he needs to go or be retrained. I would go with a different co.
If y heave only debit card whit money for guarantie mie give me the car. Last years Avis give me stiu seame card.
The add-on costs were extremely high and unexpected. Not really a bargain.
Staff was helpful at pickup but gave no instructions on drop off.
They failed to inform us that if you dropped off after 5 o’clock you had to pay for overnight parking and there is no where to drop off. You have to pay for public parking. That made the rental extremely expensive for what we got. Very disappointing.
The process is fast.
Refund of deposit not flexible. I need to send an email to give information. Should have returned to my Union Pay automatically.
Very good|Mar 2019
Had to pay for parking on the street since we brought it back after the shop was closed, and the cup holders had a bit of something sticky in them but otherwise was good