Cheap Car Rentals in Dallas/Fort Worth Airport

How easy it was to pick up and drop off the car.

I was quoted a $50 for my deductible and when I get there it’s $200. I would just like to know upfront what my real price is going to be when I get there.

Made a reservation only to be told they had no cars available once I arrived

From the moment we walked up to the counter the gentlemen helping us was very rude and had an attitude towards us for no reason. Then when asked about the car we reserved he quickly cut me off and said, "yeah we won't guarantee the car you booked is here, you will just get what we have". We specifically had reserved and asked for at least a 7-seater due to our family size, he got an attitude and said "well you will just get whatever we have so if you have an issue with it I guess just follow me to the garage and you see can see for yourself." So we walked out (he actually walked very fast and completely left us behind). When we got to the garage, he showed us a Nissan rogue and when I said well that wont work he again cut me off and said Well that is the biggest car we have so I can't help you any further and started to walk away again leaving us in the garage. Then another employee came over and started laughing and called the employee over and said "man that's not even an L4" and pointed to another much bigger car and said, "that's the car they need bro". I thanked the other actual helpful employee and then the one who was originally helping us just got another attitude towards me and said whatever you can have that one then come back inside so we can finish your payment. By the time we got back inside I was frustrated to say the least, when I made it back to the counter the first thing the gentlemen said was okay and theres an extra insurance charge the cheapest you can do is $300 so you will do that one and we can process your payment I need your card. There was no explanation or anything it was just very rude and so I said forget it all and just walked away. I will never use your service at DFW airport again.

David was particularly helpful when we picked up our car, thank you!

Both pickup and drop off were easy and smooth. The lady that helped us pick out the car on pickup was EXCELLENT. Our car was great and just what we needed.

The car was dirty at pickup.

The car was a but dirty on the outside but overall good, I mightve left my sweater in the car.

The price was great and it was busy when I got there and I got my car within 30 Min. It went a little to fast in the cleaning part. Needed to ve vacuumed I found a cup under my seat and it had dirt in it. The seats were clean and it was just washed so I was ok with that.

Disappointed by treatment at pick-up.

I was overcharged. While they are in the process of correcting the error, I shouldn't have to double check every charge.

I waited in line for an hour and they told me they did not take debit credit cards even though it had a MasterCard logo.

They gave me the same car that I rented

Everything was smooth and professional.

Value was good, but van was older and the Check Engine light came on halfway thru my rental. Nothing functionally wrong with the van, just an older model with 72k miles on it.

I liked the attendant at the Dallas location she was pleasant. When my rental car( Dodge Durango) had low coolant and was over heating AVR replaced it after I spent 3 hours of my vacation time asking them to. The replacement was a 2008 Kia Sedona that looked like it’s been through the ringer. It was not vacuumed and the seats looked like the car was driven by a mechanic. the seats were all stained. I will not recommend AVR to anyone that needs a reliable clean vehicle.

Awful experience… one of the drivers forgot their license… Enterprise said no problem, just go to any enterprise location and add the driver… several hours and two locations later no results. We had picked it up from the airport which was 30 miles away but if we were told only airport location could add drivers then we would have just gone back to it. Also, we’re told someone would call us if any issues. When we didn’t hear and called, we’re to had to go to airport. We get there next morning, delaying our trip by another few hours, only to be told it had been done already the day before. What a royal mess. They did offer to waive 15$ fee to add a driver though!!!

The most helpful staff I’ve ever experienced. I don’t normally have good experience with rental car agencies, but this branch was definitely the exception….professional, courteous and friendly; all you’d expect from a top-notch enterprise!