Cheap Car Rentals in Dallas/Fort Worth Airport

Takes way to long to get the car. It should be simple, you are just renting a car. Then, why do people stand at the counter for 20 minutes? What are they doing? What is so complicated? It usually takes me no more than 5 minutes. Are they getting restaurant recommendations? Are they getting stock tips? Are they confessing their sins? I doin't understand. Just give them your DL and CC, take the keys or location and GO!

When we arrived there were no cars, we waited over an hour and after three failed attempts on their part to give me a car that wasn’t there we finally rolled away but the car was making a rattling noise and the leather was ripped in the seat. Their costumer service was horrific that day, with passengers just waiting for cars that weren’t there.

How easy it was to pick up and drop off the car.

I was quoted a $50 for my deductible and when I get there it’s $200. I would just like to know upfront what my real price is going to be when I get there.

Dollar does not honor reservations made less than 24 hours in advance? We were stranded in Dallas because of Dollar and because of Kayak. This was my first time trying to book with Dollar and Kayak. I will never book with either again.

Dollar didn't have cars even if I had a reservation.

Made a reservation only to be told they had no cars available once I arrived

From the moment we walked up to the counter the gentlemen helping us was very rude and had an attitude towards us for no reason. Then when asked about the car we reserved he quickly cut me off and said, "yeah we won't guarantee the car you booked is here, you will just get what we have". We specifically had reserved and asked for at least a 7-seater due to our family size, he got an attitude and said "well you will just get whatever we have so if you have an issue with it I guess just follow me to the garage and you see can see for yourself." So we walked out (he actually walked very fast and completely left us behind). When we got to the garage, he showed us a Nissan rogue and when I said well that wont work he again cut me off and said Well that is the biggest car we have so I can't help you any further and started to walk away again leaving us in the garage. Then another employee came over and started laughing and called the employee over and said "man that's not even an L4" and pointed to another much bigger car and said, "that's the car they need bro". I thanked the other actual helpful employee and then the one who was originally helping us just got another attitude towards me and said whatever you can have that one then come back inside so we can finish your payment. By the time we got back inside I was frustrated to say the least, when I made it back to the counter the first thing the gentlemen said was okay and theres an extra insurance charge the cheapest you can do is $300 so you will do that one and we can process your payment I need your card. There was no explanation or anything it was just very rude and so I said forget it all and just walked away. I will never use your service at DFW airport again.

The service and car were wonderful. The only criticism is the insurance policies. My personal insurance will cover everything but loss of use. In order to get that coverage I needed to buy the most expensive coverage; that is, the full coverage. I think that this tactic for getting customers to buy full coverage is awful.

"Compact" doesn't or perhaps shouldn't mean sacrificing expenses on specific car items. For example, when my sister pulled down the passenger visor to fix herself, there was NO MIRROR! Crust!! Although this car got me where it needed me to get to--thank you!--it just seemed like a REALLY laughable car (on your part) that would WANT to force me to upgrade. Kudos (and smart on your part) to you if you intended for that! I had to choose this last minute car. That I got a card, I was happy. The price, however, was a heavy pill I HAD to swallow.

Excellent

Agent difficult to understand due to accent. Never told us where to drop off vehicle. Probably not using them again.

You should put a few signs to guide the customers to the exactly Advantage car return site at the rental care return(DFW airport). I had to spent more than 20 minutes in finding out the correct site for Advantages care return

For what I paid I should have gone to hertz , the car was terrible and had some mechanical issues. It kept making really weird noises and I honestly thought it was going to break down

I waited in line for an hour and they told me they did not take debit credit cards even though it had a MasterCard logo.

They gave me the same car that I rented

Booked pick up for a Specific time and two hour later still no car. I hade to take an Uber to my event, and will still Be charged by Priceline and Avis! TOTAL BS

I liked the attendant at the Dallas location she was pleasant. When my rental car( Dodge Durango) had low coolant and was over heating AVR replaced it after I spent 3 hours of my vacation time asking them to. The replacement was a 2008 Kia Sedona that looked like it’s been through the ringer. It was not vacuumed and the seats looked like the car was driven by a mechanic. the seats were all stained. I will not recommend AVR to anyone that needs a reliable clean vehicle.

it's an extra shuttle from DFW property, but very helpful and friendly staff. Good experience!

I waited 2 hrs for the airport pick up, finally gave up and took UBER to AVR. When I got there I was informed that there would be a late penalty because I wasn't there 2 hours ago. Then they said they had no van available for me. I was stranded 2 miles from the airport in a run down industrial park. I will NEVER rent from AVR again and will be very suspicious of KAYAK for associating with them!!