Cheap Car Rentals in Liberia Airport

Ana in Nosara was very helpful & Steven & Jean Paul in SanJose we’re excellent. All of them were helpful, great to work with, and gave great customer service. A plus people!

Total scam at this location. I paid for the insurance on their website through KAYAK and upon arrival, I was told that insurance was no good, and would not be excepted and forced to purchase insurance through them at their office. The price quoted and booked through KAYAK was not honored, and they charged me twice as much. Very rude would not recommend.

There is no Avis counter in the airport itself, but there is a representative with sign outside at the curb, very efficient at getting shuttle organized for you, office is <1 mile away

I am a loyal Avis customer; my company uses it as a preferred rental car company, and I have always been happy with the customer service and transparency I have received by Avis and its employees. At the moment I am with my spouse on a corporate retreat in Costa Rica and today we went to the Avis office at the Liberia International Airport to pick up a car that we had reserved through the Avis website. The person at the front desk was very polite and helped us checkout our rental. However, when time came to buy car insurance, while we were aware of the need to purchase the government-mandated SLI and we were very happy to pay its cost, the employee refused to accept my credit card insurance. We discussed this issue for a while, in a friendly manner. The Avis employee explained to us that we would need a letter from my credit card company (i offered both my Visa and my American Express cards to cover insurance) that confirms the coverage offered by them. We were caught by surprise by this request since there had been no mention of the need to present this letter in any of the communications that I had received by Avis, otherwise I would have been happy to ask Visa or AE for it. As you can imagine, at that point we were in a very uncomfortable position at the front of a line of other customers and under pressure to get to our final destination. So, left with no other options, we felt we were pressured by Avis to purchase one of the daily options for CDW. Which coverage, when I looked into the fine print, has a much lower coverage and a higher deductible than the one offered by my credit card. It seems that this is a very deceptive and unfair business practice that Avis Costa Rica is using with its customers. This is no way of honoring the name of Avis worldwide and leaves your loyal customers with a bad taste in our mouth, feeling as if we had been deceived.

They forced us to get super expensive insurance. Then they said we put a ding in the car and made us pay extra for the repairs. I will be disputing the charge entirely.

Economy Rent-a-Car posts a low price on services like Kayak/Priceline- but then when you get to the pickup spot in Costa Rica you learn that mandatory insurance will cost you much more than the cost of the car. At that point you have little choice but to either get no car, or pay the overage, as the booking is non-refundable. It feels upsetting and dishonest. Please stop recommending Economy in Costa Rica.

Over charged me. Will not refund

My prepaid insurance through your website was not honored. I had to spend $250 extra just on the insurance. The car was 5 years old and beat up. It had 110000 kilometers on the odometer. I reserved automatic and I was offered a manual transmission for the same money. Major disappointment. Also they requested $1,000.00 deposit!!! That’s way far from the industry standard.

They cancelled my rental a couple of days before arrival “due to COVID”. Yet they were still renting other cars. Jerk move, Europcar.

Please have a manager reach out. No car was provided. Family of 5 left at the airport with no transportation.

Our car was not available to us when we arrived. And we had booked in March 2021. Absolutely appalling. No text notifications and left stranded on Christmas Day with two kids and no transportation.

I had a reservation booked for 4 months. We showed up in Liberia, Costa Rica to be told that they didn’t have a car and couldn’t provide a replacement. We saw at least 3 other groups that Firefly said this to within a 10 minute period. We were told by a different car rental agency that Firefly did have cars but our rate was too low so they were saying they didn’t have the cars to then turn around and rent them at a higher rate. This complete flake on our car rental reservation cost us an extra $1,000