Cheap Car Rentals in Hale, Denver

It’s an outstanding location to rent a car Andy Apple white is a outstanding manager that’s cares about customer service the car was clean the process was easy and everyone’s attitude were friendly I will rent from them again

i booked a van with enterprise through Kayak on my family vacation. when i get there, not only did they not have the 15 passenger van i booked. they had nothing so my family and i were running silly trying to find something else. HORRIBLE.

Hertz reservation was messed up, and the local staff could not update it. International help support was barely competent. “Upgrade” to the type of car I had reserved was incredibly expensive. Finally, the car had broken windshield wipers, a 60% full gas tank, a tire pressure warning and summer tires despite being rented in Denver. In all of this, their local and international staff was spectacularly unhelpful. Given the above, I expect Hertz will try to charge me an extra several hundred dollars for some imagined issue with the car - they have not yet sent a receipt.

This car rental is a grift, don't rent from here.

Avis reps at the Denver Airport rude. I went to the wrong location. I went there and entered the preferred location and the guy there was rude. I said “hi, how are you?” to which he responded “mmm-hm”. What? I then asked I if I was at the right location and he said if I wasn’t a preferred member then my reservation was going to me on the other building. I had to get out to find this other building. Once I got there, I waited about 5 minutes which it was not bad. I gave this other rep my confirmation and he was not able to find it. Gave my name and he told me I was in the wrong location but he could still help me and move my reservation to the location I was in. I was very thankful for that but then we go to the almost end of the transaction and I wasn’t paying attention and my wife said why are we being charged $1018. I asked the rep and he said because of the taxes and taxes are higher at the airport. I was going to pay like $328 at the other place so now we were going to pay close to $700 extra for taxes and going to the wrong location. We went back and forth about and he was finally able to get it to like $418 or something like that. My wife signed and he was not able to print the receipt because their printer was broken. I asked for a copy to be emailed to me. I gave him my email and we verified it. He said he sent it but I never got it. I didn’t think to much of it, I just wanted to get out so we went outside to pick up our car. When we got there, the car was so dirty from the inside and the outside. Had coffee spilled all over the place and just dirty. By that time we had already spent 2 hours trying to get a car. I went back and asked to cancel my reservation. I explained to another rep what happened and he apologized about the car being dirty. I also let him know I didn’t have the receipt because the other rep was supposed to email to me since the printer was broken but I never got it. He want able to find me at first and I let him know my reservation was moved from the original location to the one I was in per the other rep. He went back to talk to the rep that helped me with my reservation and he came over and asked what was wrong so the other rep explained that I wanted to cancel because the car was dirty and I didn’t have the receipt since I never got it from him. He asked if I didn’t want another car and I said no, just a refund. Then they decided to talk to each other right in front of me about why I wanted to canceled like if I wasn’t present. When I tried telling them again to just refund me, both reps were looking at me talking about me and completely ignoring me. The one rep helping me at that point had to asked the other rep who helped me before like 3 times if he should cancel it or not. He did this in front of me. He had a piece of paper which the other rep apparently had to sign to cancel it. He came back and said he took care of everything and it should be all cancelled and I should see the refund in a few days. A charge of $1018 is pending on my account and this happened on Saturday March 5th. Mind you I was polite the entire time. I will never ever rent from Avis again. Worse customer service ever and their vehicles are not clean.