The seats were not totally cleaned. But overall things were good. Sometimes you just have to do things (clean seats) to your own expectations!
I was told this van would have no issues driving into Canada. When I picked it up, they told me I would be turned around at the border because it wasn't recognied as a "true vehicle". I called twice over the past month to confirm this would work and both times they said yes. Ended getting a different van from a different company with no issues.
I selected Detroit Metro Airport. The rental pickup was in downtown Detroit with no Airport pickup. I had to take a cab to my hotel!
You gave me the cheapest cost at a location I could not get to!!
Kayak booked my reservation 30 minutes away from the airport. When this was determined by the staff at Hertz Detroit airport, they were unwilling to help arrive at a solution. I had to leave the Hertz area and book through Thrifty/Dollar in order to obtain a rental car. Additionally, the area where I needed to work with the Hertz Detroit airport representative was in a closed in space, making me less comfortable during COVID.
They promised I didn't get charged, they didn't have my car
They still charged me and now my account is overdrawn
Car wasn't properly cleaned
Friendly, above and beyond costumer service.
I have no suggestions or complaints. All went smoothly.
Good sevice no problems from pick up to drop off
Rental specialist Marquis, was polite, professional, overall he was one of the best I have seen in a long time.
I had a great rental experience, to start my vacation my drive was hassle free. my trip was wonderful, my return of the car was hassle free too. Oh yeah Hertz even provided a Lyft ride to get me home.