The car was to come with a GPS but it wasn’t installed. They don’t provide portable GPS units. Fortunately we have a cell phone with us and the charge cord fits. They were very helpful in explaining the car’s features and the car manual was supplied.
We had a great experience with Craig at the rental counter when we realized we booked from the city location. He got us taken care of and on our way quickly
Near to my hotel, quite centralize. The car was clean and in good condition.
The drop-off point have very limited parking place and should have informed customer on any public holiday as we were not told about it. We have encountered some issues and could not find anyone to consult with despite paying so much money.
A car was available for me to drive. That was good. The bad: 1) Original quote was for £ 275 - the local Hertz desk charged me £ 691 and tried to charge me over £ 800!! 2) I requested an automatic transmission and got a stick 3) there was a huge scratch in the rear passenger door 4) There was no return sign at the Inverness airport for Hertz, all the other rental car agencies were represented but not Hertz. We had to drive around for 10 min trying to find it, and luckily saw the tiny Hertz sign upon leaving the airport. Kind of a disaster regarding the drop off.
We enjoyed our Ford Kuga for our Scottish Highlands road trip. Although the car doesn't have the oomph as other cars, it certainly met our needs. The car had ample space for our luggage and provided a good ride.
I cancelled two months ago.
My cancellation might have been processed
Check your car before you rent. Some hubcap scratches cost $100 because I didn't inspect before I rented. The employee was difficult, the location hard to reach, and they offered no assistance with finding my way in the city.
Very good|Apr 2018
Car upgrade due to Easter. Staff was very friendly. Car was in excellent condition.
Had to wait for about 30 mins at the airport for the pick-up of the car.
The people were incredibly nice.
1. Didn't have the car I rented. 2. Put me in something that didn't have the necessary trunk space...option of upgrading at over double the price to get something that worked. 3. Flat tire after hitting major pothole...No spare. No replacement tire in Scotland. 4. Tow to Edinburgh airport, replaced car to mid-size SUV with run-flat tires...3 times original price.