The agent working in the Firenze Train Station was OUTSTANDING!!!
A horrible service! I rented a car for 1 day The gear of the car was very bad and dangerous! The car was in a dangerous condition!!! I drove back to the station and asked for a refund because it was too late for my trip They made me cancel my reservation and kept the money!!!! Not recommend at all!!! Do not rent a car there
Staff did not want to rent me a car because I did not have an "International Driver's Licence". I have rented cars in over 25 countries in 3 continents without needing that. I went across the street to Europcar and immediately rented a car with my home license.
It took ~25 min for them to bring up the car from the garage. This was the only negative of the whole experience.
I waited in the queue for one hour and when I was there he refused to rent me the car because my license is not international however two companies they gave me a Rent-A-Car on my Jordanian license so it’s either early on they should mention that or he should be doing what others are doing
Customer service was great
We like the guy who take care of his chikens!!!
The price was the best at this location but it was super tricky to find. Not marked clearly. Car was not washed since they were busy and that was ok. Felt that the terms were very tight and the return at a new spot was crazy making. Most agencies were closed on Sunday and it was unclear where to drop off hours or where to take keys. Ended up going to rail termini in Rome just to make sure someone could check me in and there were no directions on where to take the car for returns there. Wasting about an hour circling around. Trying to find a person at the booth etc. not knowing Italian was def a hindrance. The staff were great once we found them. Car was very nice too. Just felt hertz could do a better job at clearly communicating where to both pick and then RETURN aaa they can be two different locations.