We were to pickup a midsize at a satellite Hertz, not the airport. When we got there they had one car left, a Polestar EV, a Volvo product made in China, with 26% charge, and no way to charge it there. We basically had to take it, or we had to come back hours later with no guarantee we'd get a car. The instructions we were given about the EV were minimal. They did not have internet there for us to download the necessary APP to charge the car. We stopped at a Starbucks to get the APP. We then had to find a charging station. We had no experience with this, and went to one, only to find out it's a regular EV charger, and would take about 7 hours to charge the car. We couldn't wait that long. We then found a fast station, which took over 2 hours to charge. Bad way to start the vacation. We got to our destination about 3+ hours later than we should have. The next day we decided we would trade the car in for a gas car, as we didn't want to do the charging routine again. We went to the nearest airport and exchanged, easily, thankfully. That was an hour drive each way. Their lack of cars initially cost us about 6 hours that should not have happened.