Instruction to reach the parking lots could be much user friendlier. They jiust handed over the printed paper that explained how to get there in Japanese ( we ate from Japan). They could tell us a little bit more detailed instruction verbally in Rnglish.
Customer service great, drop off made quick and easy
Queued for some time on pick up
I didn’t like the fact that the rental office wasn’t at the airport and I needed to take a $30 taxi ride to pick it up...
Easy to find the outlet in discovery center. Welcoming , helpful desk staff. Car rental was efficient. Getting to the vehicle in the hotel parkade was a bit of a maze. No problem driving out. Dropping vehicle off in morning was going back into maze in parkade.. but was completed. Helpful staff at vehicle return
Very good|Jan 2023
Fast friendly service from check in thru final return of the daily rental. Just wish they had after hours return - cars have to be back by 5 PM.
Enterprise in Honolulu provides great service. Pick up and drop off of your rental vehicle in minutes. Centrally located just of Ala Moana Blvd. Staff very friendly.
I booked a car at a specific location and the third party pushed the confirmation to another location. Not only did I have to take a Lyft/Uber to a location outside of where I originally booked the car. I waited in line for 1 hr at the location I wanted only to be told my reservations weren’t at this location and they wouldn’t honour the reservation price and the new price was over 3X’s my booking cost.
The employers were super friendly, we got an upgraded vehicle for free and made our trip a very memorable and fun time at Hawaii!