Good communication, nice customer service. Very nice vehicle. Clean, reasonably new car. Contracted through Enterprise.
I didn't like the fact that Kayak sold me insurance, then the the car provider told me that the insurance that I paid for through Kayak would not cover their car. I still don't know the details of who was right on that issue :(
2.0
Poor|Mar 2021
I would have liked for them to honor my reservation. They called the night before to say that they did not have a car to fulfill by reservation and put me on a wait list.
They cancelled my reservation and didn’t give me any solution
10.0
Wonderful|Mar 2021
The drop-off was extremely convenient.
6.0
Okay|Dec 2016
Although I had a confirmation the booked car wasn't available nor could they offer an alternative. Ended up renting with a different agency
2.0
Poor|Oct 2016
Pretty much nothing because, even though I had a confirmed reservation, the vehicle I reserved was not available. Guess I can be thankful they called to let me know to not even bother to come out to pick it up.
I guess being baited with the idea that the rental company would pawn me off to another automobile once I got there...
They didn’t have the van available. Thankfully, they realized this the day before and saved me a trip out to their facility but by then there was no time to find a replacement van somewhere else.
2.0
Poor|Jun 2021
Nothing. We showed up and they didn't have the car. The only thing they offered was to upgrade for $100 more a day.
Everything
2.0
Poor|Jul 2019
No full size available even though I reserved full size. Only vehicles available were full size pickups so I went to Avis and never used Hertz. Horrible customer service!
Actually having vehicles available.
4.8
Mediocre|May 2019
Not much to like. No AC in the rental facility and had to wait 40 minutes for an attendant. Car wasn’t ready. Attendant was nice once he arrived.
Everything. No one was present during pickup or drop off. I had to leave the keys with someone who didn’t work in rentals. They said they didn’t know what I should do.
Customer said they tried to reach me and let me know they didn’t have the car I reserved. I had previously called enterprise prior to arrival and confirmed the reservation which they did. Arrived and I was upsold another vehicle that I didn’t take so I will not ever use this service again.
10.0
Wonderful|Jun 2017
Easy and quick to pick up and drop off. Great price!
1 out of 1
Enterprise Rent-A-Car Locations in Energy Corridor