Wish I could’ve returned it on Monday but it is a holiday! Otherwise nice service
Professional and courteous...
I booked a car rental at a different location for 1pm on Saturday. The location closed at 1pm. I was told they could transfer it to the airport for double the cost that I booked it for. I called to customer service I was told that in terms and conditions it states that I have to be at the location 30 minutes prior to my appointment. Very disappointed.
Drop off was easier than ever
Staff was very friendly and helpful.
Reserved a small sedan. Showed up and only a minivan was there. Agent told me I'd pay sedan price. Dropped off van and final charge was almost $80 more. They told me at drop off site I had to call the office I got car from. 8 calls later, no answer at various times of day. Won't be using Kayak again.
Better communication about Credit cards u cud purchase insurance but can't rent the car with same credit card
They denied me when i show up
The staff at the Webster location was will make me come back again, they were very polite and helpful. It cost less than expected and I’m really happy thanks
Very nice woman made dropoff fast and easy. No hidden charges and overall a great experience.
Clerk was rude, i had to wait almost 2 hours, car was dirty and the clerk almost got his butt beat up
They did not have a car for us, even though we have a reservation. Somehow, I guess, my overbooked, even though there were still a couple dozen cars sitting on the lot. It took us about an hour of calling around and paying Uber to drive us to another location before we were able to find a car, and instead of good customer service where they worked on helping us, it was all on us.
The only thing was the drivers side floor mat was missing when I picked it up so I hope they don’t charge me for it when I get my bill
First issued car smelled highly of cigarettes. Switched it out and the second car did too. The license plate and registration expired during my trip. Also, Enterprise charged me an additional day rate for the rental which I will need to call to get corrected.
Decent weekly rate.
I asked the staff if I didn't need the car I rented for a whole week would I be able to be refunded any money. After that staff turned rude to me & was not helpful at all.
they cancelled my rental with no warning and left me stranded. No cars available due to flooding. I understand there was flooding but that was a week prior and they didn’t tell me until the night before. I could have made alternate arrangements had I known in advance
Staff was very friendly.
Car I booked was not in stock. They gave me a van with less than a half a tank of gas, then overcharged me for my rental after it was discussed that they were going to “cut me a deal”. Horrible experience and service.
I was disappointed in the Hertz rental. I tried to book near me and was given a confirmation #. Went to the place and they stated they do not do 2 or 3 party booking. I was very disappointed in Hertz and the man I spoke to.
Very good|Jun 2022
Nice, comfortable car. It was supposed to be filled up with gas when I picked it up, but the tank was closer to 3/4 full. SiriusXM did not work. I spent 45 minutes on the phone with an agent who finally got it downloaded by satellite. However, only about 12 preselected channels were available to me, none of which I wanted to listen to. I was very disappointed in this, even though the Nissan Altima was a comfortable car.
I made the reservation several weeks in advance and my cargo van was not available the day of, extremely disappointed
The place was closed. Couldn’t get ahold of anyone.
Reserved a cargo van, called the morning of the date reserved and was told they didn’t have a cargo van available. They told me they would call back if they could find one in the Houston area. When I called back because they’d never did, I was told a SUV “might” become available later that day but claimed no vans would be ready until the next day. Ended up having to rent from another company.
Staff were friendly and efficient.
1 out of 9
Hertz Locations in Macgregor
1200 Louisana Street
+1 713 652 0436
1210 Gray Street
+1 713 652 0436
2120 Louisiana Street
+1 713 652 0436
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