Cheap Car Rentals in Indiana

They just cancelled my reservation because I was going to drop it in Indianapolis airport.

Everything was easy!

I had a reservation but was made to wait several hours because there weren’t enough cars -only to discover that there were several cars in the lot! Also, I spent much more time on the phone with corporate office than the customer service at the rental desk.

Over all good experience. It was the weather that was awful- heavy rain in several spots and it extended the drive by an hour.

N/A

Employees at the Indianapolis went above and beyond to ensure my needs were met when the car I had rented was delayed. A nice upgrade was their offer along with a free half-tank of gas. After the first leg of my trip, a low tire pressure indicator light came on around 10pm, clearly too late to do anything about it. By morning when I drove to the nearest Enterprise, it was down to 15. Once again, a nice upgrade. From there on out, it was smooth sailing. Thanks, Enterprise.

Wanted to charge me $85 to use the car for 3 more hours.

They did not have a car for me at pickup and had to wait an extra day to get one with no apology no discount offered. Then the next day, the car I received sounded like it was falling apart. There was definitely a tire out of balance and something wrong underneath the car. I returned it and received another again no apology or offer to do anything.

Never got the rental but was charged a deposit that I never got a refund for I am extremely dissatisfied with budget as a company all together

Sucked all the way around the board. Will never use hertz again

Do not use Hertz in Fort Wayne anymore! There was no staff member there at pickup. Myself and 5 other renters were waiting outside and no staff member ever arrived. I called a "nearby" hertz (60 miles away) to ask if they could find out what's going on at our location. After a few minutes making phone calls, the nearby staff member came back on the line and said that no one was working and that no one would be coming. We were all out of luck. I needed my rental car to pick my mother up from the airport to see my dying grandmother in the hospital. When trying to cancel my reservation, after almost 1 hour on hold, the hertz employee told me that they had no ability to cancel it since it was booked through a 3rd party. That's after spending HOURS on the phone trying to navigate automated phone tree systems with priceline, the 3rd party booking agent, and hertz. These automated systems would literally trade me back and forth with each other. I was finally able to cancel my reservation through the hertz website just after a hertz phone center employee ARGUED with me that I was dumb and they could not adjust or cancel my booking. When I finally was able to cancel it, I was charged a $50 cancelation fee. I am outraged by this fee, but who on earth would I even begin to talk to to try and get my cancelation fee refunded? I will never use hertz again and tell everyone I meet to avoid them like the plague. My grandmother is now dead, by the way. Thanks hertz, for making those last precious moments with her full of frustration and outrage.

They did not have a car. I secured the rental online. Went to the facility, waited 40 minutes in line only to be told they didn't have any cars. Very, very poor.

To extend my rental it was $200 more than Budget. So I returned my rental to Indianapolis airport and took and Uber to the downtown location ($20) and picked up my next rental quickly.

Our car smelled so strongly of smoke we had to drive with the windows open or we would get headaches. The car door sides and the back seat had trash in them- including a bag of trash from a restaurant that would have been easy to see if someone had glanced in. So for sure it wasn't cleaned before we got it. When we dropped the car off, there were no workers in sight so we had to just leave the keys and walk away hoping things were in order for us to check out. I wish someone had been there to wrap up the rental with us. I am nervous they are going to say it wasn't returned.

Very long wait at counter. Payless/Avis only had one person at counter for over 25 customers. The wait was in excess of 45 minutes. Car was not clean, needed maintenance and was fairly old for rental car.

Quick process in & out of IND. No one tried to over sell you.

Hours were not convenient coming or going

The Jeep Compass was a great fit for our family of 5 (no car seat aged kids anymore!) Dollar is part of the Hertz corp. So pick up was easy as was extending our rental when our flights were cancelled and we couldn’t fly home for two more days.

It was not all Thrifty's fault. My Delta flight out of DSM was delayed so I missed my connection in ATL. That didnt get me into Indianapolis until 1:30 am. All car rental personnel had gone home. I immediately called Thrify and they told me I had to contact Price Line and they said they would look into refunding me. I had tried to let them know of the delay earlier in the day on their automative answering system but got no response. I walked out to the car lot and found an Avis employee that helped me out. So if you can help make sure Price Line refunds me, I will continue to use Kayak. Thank You Darrin Lynd

I made a reservation for a car through kayak back in March at this location. When I went to pick it up at my scheduled date and time, they informed me that the over $500 I had already put down was nowhere to be found and that this happens frequently with kayak (who uses CarRentals.com). They just don’t forward your money to the vendor. They made me a reservation for a car, but did not forward my money to Thrifty. Additionally, I waited in line for more than an hour to find this out with no explanation about why the waits were so long. The staff were clearly stressed and overworked and I was not the only person having issues at the counter. Another person and their family stood at the counter for no less than 45 minutes. No one got away from that counter in less than 15 minutes and nobody was telling the Gold members they could leave the line and go get a car. A Gold member stood behind me in line and was not told he had special privileges until he was nearly at the counter, which made me upset for him! The places was incredibly disorganized and the staff was under trained and stressed. They were just trying to get through people and were not kind or good at explaining anyone’s issues. I would literally never rent from this location again even if my rental had gone off without a hitch when I got to the counter. Waiting more than an hour to unsuccessfully pick up my reservation was ridiculous, and the explanation I was given at the time made 0 sense and I had to piece it together with a friend after I was told to get OUT OF THE LINE and figure out my issue on my own. Just absolutely horrible. I might change or update this review if I ever get a refund of the money I paid in March for a car I was unable to pickup from this disorganized, overbooked location.

No available cars

They did not have any cars available and did not refund the insurance I bought even though I didn't get a car.

I was med to believe it was one price and after waiting in line for 25 minutes I found out it was 33% higher.