Cheap Car Rentals in Jacksonville

They did not have a car available when I arrived. Several other travelers were also left waiting for cars to be returned and cleaned

I reserved a full size sedan. Apparently they were all out and I was "upgraded" to a compact SUV. That was not an upgrade. Please don't call that an upgrade. I did like how easy it was to drop off.

Never got our car. They had no cars even though we reserved a car week ahead we had events that we had to attend. So we went to Enterprise and got a car

I received an electric car which I did NOT ask for, they said the car was charged to 85% when it was barely charged to 15% which almost left us stranded trying to get to our hotel. I was charged twice. Once when I booked it and again when I picked it up and I told her that and she brushed it off.

Having a car would have been nice…! Not even the place I have rent didn’t advised me before I went there that they actually didn’t have any car available for me, they have transferred me to another Hertz location 10miles further telling me that they had plenty of cars and they would accept my rental confirmation code… well, this place didn’t has any car either!! When the customer service person called the other person to say « why haven’t you verified with me 1st? » he answered that we went there by our own and that he never said that they had car for us!!! Not enough to put my plans off, they also make us waste precious vacations time and money! I called when I came back asking if they could at least have a car ready for me for the next morning and they said they couldn’t guarantee… that ppl could extend their car rental so they couldn’t guarantee a car…!!!! Really?? How can you manger a business like that? Then he told me that the rental was canceled and I had to redo one!! He tried to make a rese For me as I was so upset and he kept me online for a half of hour for finally telling me that he couldn’t do it, I had to reso the a whole process online myself. Not even Hertz will never have my business, but Kayak either (was my first and last experience).

Inside rep was great. The outside of the car was dirty and the front of the car was covered with dead bugs

it took 1 hr 20 min waiting in line to get checked in then told to wait 15-20 min car was being cleaned. Car rental took longer than flight. The staff was processing quickly but so many people and only one line for Avis, Budget and Payless combined. Return was very quick.

Picking up the car took 2.25hrs

Long wait to pick the car took 1. 5 hrs which caused hardship

Pickup and dropoff was simple and quick

Fabulously Run Facility

Megan was terrific. Saved a lot of money and the minivan was perfect for the job.

Stop. Do not fall for the “Manager’s Special” deal. They will stick you with the smallest, worst condition POS they have- all designed to force an expensive upgrade. Never again.

When I went to pick up my car, the rental agency did not have any cars, even though I had a reservation well in advance. They said possibly the next day. I then had to take a $200 taxi to my destination. Still without a car. Who do I contact for reimbursement to cover the hundreds of dollars I spent on Ubers and taxis?

I thought Thrifty did well. I paid for insurance through Kayak. Was told at the counter that the insurance provided by Kayak was only liability. Frustrated by the lack of clarity on what was provided and by whom.

Customer service was terrible. Typically use Avis, but after the woman told me maybe I should “just call Uber”, and offered no helpful insight other than sending me on a goose chase to every competitor. Finally the NEW EMPLOYEE explained the situation and fixed everything. He was great, but the woman with no personality and terrible customer service/sarcasm should have stayed home. Last year, cars were being thrown at me to travel and run covid units. This year I was spoken down to and ridiculed…. Despite having a one way flight coming home from the hurricane I drove away from last month. People are just rude and she was the worst part of my experience from start to finish, Hurricane and cancelled flights included.

I was charged double for a vehicle I paid for same day when I should have gotten money back for dropping it off early

Everything was excellent! Highly recommend

Shitty place. Poor communication and organization. 10/10 will never use again

Long wait at pickup. Beware the hidden fees (out of state, airport fees, etc)

There was nothing about this experience I liked. The staff was slow, and eventually told me that they didn't have a car for me to rent even though I had a confirmation. I will NEVER contact this firm again.