I was happy with the location of the service. The team member handling my rental was very personable, efficient and made the whole experience easy.
I like that we got a free upgrade because the 7 passenger van wasn’t available
The car was dirty, they didn’t have the car at the place of pickup had to drive 1hr 20 min to next pick up location, the had to stop at a enterprise 1hr and 15 min out of the way from our destination because it needed an oil change and air in the tires.
Don't book with enterprise. I rented a van to transport my two friends, aunt, uncle, and Mom and dad who were visiting Europe for the first time. A couple days before I called to confirm my reservation and they informed me that they did not have the van I reserved. I asked them when they planned to inform me of this and they did not have an answer. The manager had also stepped out when I asked to speak with him or her. Avid at Ramstein was great.
Friendly customer service. Located very close to a gas station, which is convenient for filling up before returning the car.
I was charged more than the price I was quoted, which was approximately $351.00. I was charged $465.00, over $100 more than the original price. RIPOFF!
This particular Hertz dealer in Kaiserslautern Germany is out of their mind. In was charged over $400 dollars for minor scratches
Car was ready as promised when I came to pick it up.
I booked online, and when I got there they told me that the rental was without car insurance. To purchase insurance would have more than doubled the cost. How can you offer a car rental without insurance? Just seems like a price gouging tactic. Car was really dirty on the outside when I picked it up.
My frustration is not with KAYAK, but rather with the Hertz office I used. The car I reserved was not there when I arrived (I was delayed 1 hour). I ended up with a smaller car (FIAT 500). Although I did not pay as much for this car as the one I had reserved would have cost, it was a higher rate than was listed on the website for the same vehicle. I may rent from Hertz again in the future, but defiantly not from the office in K-town Germany.
Very good|Aug 2016
Hand over trust
Calling me to return the rented car back to pick location and and take a replacement less level and smaller engine with no alternatives !! Why ? No other cars available with auto transmission and the picked up car was sold need to return it back