Cheap Car Rentals in Kentucky

Had our vehicle ready at pickup and drop off was smooth. Good experience

I was disappointed that they wouldn't use my debit visa as a credit card.

terrible customer service on trying to adjust to a new pickup spot. KAYAK and Smart Fare did not help by advertising a car from a location different than the Louisville airport where I was searching. But once misled, trying to adjust thru Hertz was nightmarish. The online gave me no option to rebook to the airport location. Customer service told me my Confirmation # was wrong then hung up on me. Trying to email only allowed 7-8 question choices about what my problem was; none of which applied. Cancelled (for $100) and went elsewhere. Will never book thru KAYAK, Smart Fare or Hertz again.

I had a confirmed reservation for a rental car after my car broke down on a highway in Louisville. When i arrived to pick it up so I could drive hime to Indianapolis, I was told they had no cars. Why did they confirm my reservation less than.an hour before? Very poor business practice

Easy check-in, no complaints, friendly staff.

The car was small but it was fine. I did have to clean the windows inside and out because there was some filmy stuff on them and I could not see through them clearly. The pricing was okay but I had to keep it for 4 days and 3 hours (very odd) or the daily rate was going to increase from $57 to $131. If I kept it over the 99 minimum hours, and then wanted to return it the return amount was going to be less than $20. So I just kept it for the full week.

Enterprise couldn’t/didn’t fulfill the rental. Called 36 hours before pickup to say, “Sorry. No vehicles available,” Offered no options to complete the transaction.

Arrange reservation the night before pick-up. vehicle selection was an estimated 30 different vehicle to choose from. Made selection received confirmation along with all conditions listed Estimated costs confirmed. Pick-up date confirmed and agreement time for payment listed. The day of pick-up a voice mail at approximately 9:00 am was left on my cell phone that Enterprise pick-up; location stated that there were no vehicles available for rental and none at any other location.

Wyatt was GREAT! Very nice, helpful and explained everything!!

I picked up the car and was immediately disappointed, it had stains everywhere and drove like a golf cart. Probably the worst rental I’ve ever had.

The counter agent actively lied tome, changed my reservation, and ended up doubling my cost. I have reached out to Dollar repeatedly and every single cist service rep I have spoken to has told me I have to speak with someone else. DO NOT RENT FROM THIS COMPANY

Quick and easy! Friendly associate. Very good price.

At pickup, they would not let us add drivers without every driver having their own credit card. We’ve rented from several rental car companies over the past 8 years and have never needed all 3 listed drivers to have their own credit card, only the primary renter has needed a major credit card. When we asked to use a debit card and a deposit to add drivers, we were told “that’s not how we do things here” in a rude tone. Because of that, we had to make a 14 hour trip (one way) with only one driver, out of 3 capable adults. When we picked up the van, it wasn’t cleaned well. There was sand and dirt in the carpet all throughout the second and third rows, the cup holders in the center console had something sticky in them, and there were candy wrappers in the third row. I didn’t notice the sticky substance or the candy wrappers until later that evening, when we were packing up to leave, so I cleaned it and went on. The oil had also not been changed in the car. I kept getting “change oil soon” notifications. We will not be renting from National again. I was not impressed with the lack of cleanliness, their lack of proper maintenance their vehicles, or the rental policy on adding drivers.

All perfect National have excellent customer service all ways

It was a one way drop from Louisville to Chattanooga due to Delta canceling my flight. The rental process was easy and although I booked standard-I got a Jeep.

The windshield was cracked on the van we rented so we had to go back to the airport to make sure we didn’t get the blame for it. Then we filled it up with gas prior to returning it and still got charged $87 fir a gas refill. Very poor rental company and not one for anyone to ever use.

Great