Cheap Car Rentals in Kentucky

I understand that prices have skyrocketed, but was shocked at how expensive it was to rent a car. I know it wasn't any cheaper at other vendor, but come on.

I was told that they took a debit card. But when I got inside of the airport I was turned away because they said they only took credit cards just because they were inside the airport.

Horrible customer service. They canceled our original reservation and made us pay more to change it. Then when it came time to check out, they overcharged us

Premium luxury SUV: Car was not clean, windows were filthy especially inside. NO GPS!

Enterprise couldn’t/didn’t fulfill the rental. Called 36 hours before pickup to say, “Sorry. No vehicles available,” Offered no options to complete the transaction.

I had two rentals in 5 days. The first one was aweful! It was late in the evening and they ran out of cars. So the counter lady gave me a damaged sedan at right rear bump. I drove the car to my hotel and inspect the car and found the damage which was marked with white sharpies. Apparently they are aware of the damage but did not tell me. To get a peace of mind, I tried call customer service multiple times to solve the situation. It was a frustrating experience but I was able to reach the right department and have them recorded it. When I returned the car 4 days later, the receiving guy just laughed and told me not worry and he knew about the damage! But it was a bad experience. The second rental was smooth! I rented a car since my flight was cancellation. However, my wife left her purse when I returned it. The customer service was very helpful this time! One call and they reached out to the rental location and found the purse! What a difference in a day!

No cars available when I got there so I went to a competitor

They did not have the vehicle I ordered and could not give me one that fit my needs. I ordered a van and they tried to put me in a Kia Rio!!! So massively disappointed in how the workers at Plantside acted and how unimportant them not full-filling the confirmation. We found out when we got there, they could have called to save us the trip. Called customer service and they were not helpful at all. Only confirmed that they did not have any van for us. Worst experience of my life. I dont know if I will ever rent from Budget again.

They charged me an erroneous fee of $19.99 for an “Inter-City” drop off… that I’d rented one place but was dropping the car elsewhere. This wasn’t true - at all. They’ve not rectified the situation.

When I arrived to pickup I was advised that I could not use a debit card to prepay for the rental. The Hertz manager said that even thought it was prepaid with a Visa debit through Kayak, they could not honor the rental because I used a debit card instead of a credit card. She was able to make some adjustments and allow the rental with an additional $500 hold on my debit card for a $60 rental. She also informed me that if she had not been working, they would have denied the rental. I probably will not book through Kayak again based on this discrepancy.

We prepaid this rental 5 weeks in advance. When we presented to the Hertz location for the scheduled pickup, HERTZ DID NOT have an available rental. They told us other renters were not returning cars on time and they could not honor the PREPAID contract. So we were left stranded. I saw two other renters behind me in line get the same story..Hertz will not get any of my future business. Terrible business model. Could HERTZ have called us the day before or morning of the rental and warned us? At least we could have attempted other options. EPIC FAIL HERTZ

After a 1 hour drive to the airport for a one way car rental due to full flight I was told they had no car and wouldn't be getting any. There was a waiting list with over 20 people that had reservations for cars that weren't available upon arrival. The worse experience I've had in over 35 years in the airline business dealing with a rental. After calling Dollar the refused ti believe there was a car issue at that location.

Everything was great on both ends! Their staff is wonderful. 10/10 would use them again!!

I picked up the car and was immediately disappointed, it had stains everywhere and drove like a golf cart. Probably the worst rental I’ve ever had.

The agent told us our licenses (both my partner's and mine) could not be verified, and therefore, they could not rent a car to us. We both have un-expired Massachusetts licenses, with no misdemeanors or felonies, and have not had any issues renting cars recently. When we tried to ask for more information, or provide details like our recent address change, they said there was nothing they could do. I believe this was an issue with Payless's systems, as again, we both have up to date, valid licenses. I will not be renting with Payless again given a choice.

The windshield was cracked on the van we rented so we had to go back to the airport to make sure we didn’t get the blame for it. Then we filled it up with gas prior to returning it and still got charged $87 fir a gas refill. Very poor rental company and not one for anyone to ever use.

Bigger, not smell like cigarettes

No car at pick-up location. Avis would not do anything to get me a replacement car. Had to take a taxi ($24) to airport for new pick & drop off ($24), 2-hours out of the way. Vehicle had been in bumper accident. Terrible experience.

The pickup process was not well run at all. Thirty minutes to get three people cars.

all of the people involved with our pickup and drop off were excellent, friendly and most helpful!!!