Pick up was awful! You can tell they were busy. Came to pick up at 12 once through the line, we waited. Got our car at almost 1:30. (Which doesn’t change the return time just the time with the car) we had to point out most of the scratches, you could tell the outdoor guy was not happy to be there. The car was given to us at a 1/8 tank. Asked about it, since we signed something saying we would return it full, shouldn’t it be full? He said we can go back in and dispute if we want to, at this point, exhausted with the process we took the car. At time of return our questions were answered. We just needed to fill it up to whichever level we got it and there was a 200$ holding charge that no one told us about at pickup. Pick up was AWEFUL! But drop off was great! They were super helpful at the drop off!