Cheap Car Rentals in Puerto Vallarta Ordaz Airport

Made a reservation 2 weeks in advance, showed up and they have no cars. Long story short, they eventually find a car at another rental service for $100 more. I took the bus instead.

The booking price always looks great when reserving in Mexico, but at pick-up they add on mandatory insurance and fees that are usually more than the booking fee. Still a reasonable deal.

Good location

Beware of this scam company! They will try to cheat any way they can! Make sure to check if they give you the actual car that you paid insurance for (check the license plate that should be the same that’s on your rental agreement)! Go somewhere else to rent a car if you don’t want to get scammed!

Check in staff were awesome. Vehicle was dirty inside, clean on the out. Multiple dings and dents, but very drive-able. Would rent again.

At drop off in Nuevo Laredo, those two guys came back to receive car AFTER THE OFFICE WAS CLOSED. AWESOME !!!

Didn’t have the ready as requested and wanted us to take a different size vehicle and charge us more.

Research insurance coverage and what is actually required before you get pushed into paying extra. My rental was three times what was quoted after "mandatory" insurance.

By far the worst rental car experience of my life. We were charged much more the the rate advertised on Hotwire and the “insurance” charge made my total 3x more than what I found online. $360 USD for a 2 day rental, MORE than I paid for an entire week rental with a different agency in the area the week before. On top of that, the agents tried to charge us an extra $1000 pesos to clean out a little dog hair that was in the car for “extra work” they would need to do. The manager tried to negotiate with us when we argued, and lowered it to $500 pesos, as if it was some kind of deal that we had to negotiate. There was nothing about dog hair in the contract, and when we pointed that out, the agent pointed to a different section about smoking in the car, claiming that it also applied to dog hair. Anyway, we didn’t want to pay this absurd fee so We took the car and cleaned it with OUR HANDS and it took 10 minutes. We read terrible reviews online but decided to risk it since it was only a 2 day rental. It was way overpriced, a horrible experience, and honestly the whole company seems like a giant scam. Knowing the reviews, we were cautious on everything: we brought the far back a day early, full tank of gas, got the 100% insurance coverage, and they still tried to rip off a client like us. Hertz should be ashamed to be associated with this company, and they should also be investigated for fraud, based on our experience and others I’ve read. I will never be renting from Hertz again and I will be sharing this review with everyone I know.

The whole process was a nightmare. It started by telling me the car I had booked wasn’t actually available (but only after I was supposed to pick up) then by prompting me to book a week later than I’d intended (I know, I should have triple checked), and then by saying my credit cards were not working despite the fact they have worked at every other rental provider and we’re not over the limit. Overall brutal experience I will seek to avoid in the future.

When we arrived the car rental agency told us we needed to pay an additional 150% of the rental price that was already paid. We did not get a car as our budget did not allow for it. Seems like a total scam

Beware Friends! This is a total cash grab! I used Kayak to rent a car in Mexico. What they failed to include in the advertised price was the cost of insurance. The company I my rental was through would only allow you to take the car if you used their insurance or paid the total value of the car up front! Yes that’s right they wanted $14 000.00US. This was false advertisement on Kayak’s part. The price should have included the cost of the non-negotiable insurance price. The insurance was so expensive, we didn’t take the rental. We actually thought it might be a scam. They wouldn’t accept any insurance coverage you have on a credit card or through your own insurance company. The couple in front of us was sold insurance through the booking site AND the car company still would not accept it. Shame on you kayak for not including this information up front. I only found it after in the small print. You can start to fix this by including the total cost of the car + insurance and refunding me my money back.

Showed up and they charged us 4x our reservation price.

e sure to read the fine print. I was quoted 149.00 for 7 days total. Yes it sounds to good to be true and it was. I even have the email that I have read over and over. When I arrived in Puerto Vallerta the price was closer to 500.00. I should have known better,. Their customer servoice was not the best. I walked next door to AVIS and rented a car for 450.00 for 7 days on the spot. I would not recommend ACE ever.....,

They’re so accommodating! And very affordable price!