Cheap Car Rentals in Colégio, Lisbon

Terrible comunication with staff

Specifically chose Hertz based on car availability and booked BMW X2 model. After very long wait time at the counter, I was offered only two choices: Toyota Corolla Hybrid and another electric car. When I pointed out that I booked a "luxury" class, the clerk tried convincing me that the cars were the same. Since I prepaid my rental in full, I was told that it's impossible fr the agency to amend the charges to the lower rate that matches the car class of Corolla. Disappointed with bait and switch tactics and totally unexpected from Hertz.

Was overcharged at pick up

They charged me for fuel when I brought it back filled up.

It took over 4 hours to pick up the rental car, as there were more than 50 people ahead of us!!! Car seat rental was very expensive. Once we got the car it was good.

They didn't let me use my online booking from Kayak. They said it needed at least 1h to access their booking in their system (they didn't even try). The employee at the counter asked me several times to cancel my booking with Kayak. As they gave me no choice, I ended up renting another car with them at a more expensive rate. It was truly a bad experience.

We were quoted a price, we triple checked that this was the pre-paid final price. We turned in the car a day early and were charged DOUBLE the quoted price - over 400 Euros more!