Cheap Car Rentals in Battersea, London

We got talked into unlimited insurance which doubled the price. Probably worth it for me since driving in England was a challenge but twice as much cost was a shock. Ouch

I was very impressed at the service I received from the receptionist at Heathrow T5. I had made a wrong reservation and had little time to get another car at Heathrow. I went there in a hurry not realising that I needed other documents apart from my driving license and credit cards. I was initially upset but she calmly explained things and helped me retrieve all the documents I needed. As the trip was to attend my daughter's graduation next morning 100 miles away it would have been a disaster for the family without her help. She's a credit to the company.

It was impossible to phone these people on Saturday morning. I returned the car one day early. It was unclear where to drop the car, but I figured it out, and then got stuck in the parking garage. I had to squeak out when a car left. I found the budget website unhelpful and also the customer support number. But overall I was delighted and the car was great. It was somewhat disconcerting that they didn’t inspect the car when I brought it in and they said I would be billed at a later time. They required rather large deposit upfront. So I had to trust them on that

- We were told that we if had to return the car early we won't be charged anything on top of what we have paid, even if out rental agreement had a minimum period - We were not told about the city supplement fee at pick-up nor drop-off - We were charged a damage fee for a damage that was there at time of pick-up without being sent an invoice or anything like that, money just disappeared from my account - I had to wait a total of 95 minutes on hold for someone to respond to our concerns

I could not rent the car because I did not have a credit card under my name. Staff very impolite and not helpful in finding alternative solutions.