HERTZ CLAIMS CUSTOMERS ARE IMPORTANT....WE ARE NOT. THEIR FEES AND POLICIES ARE WAY MORE IMPORTANT THAN CUSTOMERS....GUESS THEY'VE FORGOTTEN THAT WITHOUT CUSTOMERS, HERTZ WOULD SIMPLY BE A NAME.
Very good|Feb 2023
Because we booked through KAYAK, the vehicle that we reserved was not available, but there was no way for us to find that out until we went to the counter. So we had to rent a more expensive model, which was their only availability. I did call them to ask that question, but no one answered the phone. It seems like there are a limited number of staff members running the rental. I wish they had answered the phone.
Very good|Dec 2023
The car was beautiful and super comfortable. We did have a problem with the gas quantity. We were told that the gas was filled up to 7/8 when it was only 3/4 but showed proof with photos.
I booked a Hertz rental using a third party app called “CheapCarRental”. I was completely unaware of the $200 deposit fee so I had to cancel the trip and have yet to get refunded for the rental in the first place.
Easy pick up and drop off.
They didn’t have any cars for me. Literally went to enterprise instead
Website is Misleading!! I rented a car for $67.00 the branch didn’t have the car I reserved online! They offered me a car with smoke fumes! I ended up renting a BMW for $200.00 !! When I dropped of the car they were closed and I have to dropped the car at LAX lost my flight ! They failed to tell me the times to dropped the car ! Horrible experience!
Very good|Mar 2017
Was near my house only problem is that they close too early
They would not rent to me because i didn't live in the same city. Was very upset
Very friendly and will return happily.
Very good|Jan 2017
Very convenient to the Cruise Docks and a free shuttle was awesome.