Drop off and pick up was quite easy.
There was a used mask right on the front panel, and the car was just filthy. Was a bit concerning as we are in a pandemic and I rented a car to see my parents for fathers day and then there was a used mask in the front seat. I went back and the staff just sort of like, almost annoyed I was sort of making a big deal about the used mask. I just kept asking when it was last used as I didn't want to track back anything to my parents who are quite at risk. It was weird, there was cheeto's in the front compartment, the back of the van where I slept was sticky with candy. It was out of windshield wiper fluid, there were sunglasses up top. It just felt I walked into someone else's car, it sucked. All this talk about enhanced cleaning and i've literally picked up a rental car so dirty. Then I called to talk to someone about it and the customer service was just all over the place. One person said they would give me 2 free days, then the next said they would do 1, then another said the manager would call me and just nothing has been done. I would stay away from Budget and Avis and go with Enterprise or another brand.