Our pick up was quick and easy. At first we were told we would need to wait for a car to come in but then after inquiring if there was anything larger than our reserved vehicle, the Rep offered us a pick up truck at the intermediate vehicle pricing. Which we were more than excited to have. Drop off was no problem either.
The only issue with the vehicle was that the prior renters definitely smoked in the car. And not just cigarettes. There was a very strong weed scent that cycled in and out with the a/c. After a couple days the scent dissipated. It wasn't quite what we expected.