Cheap Car Rentals in Memphis

Cute car. Maintenance issues when I’m stuck in a small town.

I cannot convey my disappointment strongly enough. I am both astounded and infuriated by the “service” I received this past week from Hertz, a company that once stood for reliability and exceptional customer service. After booking a car half a month in advance at a Memphis, TN location, I was blindsided just 30 minutes before pickup with the news that there were no cars available. What transpired next was a catastrophic circus of confusion and disappointment. The customer service line first asserted there were "no cars available,” but then proceeded to offer me a mid-sized sedan at my original location, which doesn’t fit with the “no cars available” narrative. However, upon arrival at the pick-up location, the local staff informed me that there were, in fact, no cars at all. The ones I saw ‘available’ online were rented out for insurance claims. I suggested a call to the airport location for their availability, but local staff met that with a cynical, "Oh, the airport won't answer their phone, good luck there." When I attempted the customer service line, they dangled the promise of an available car at the airport, only to snatch it away upon discovering my one-way drop-off requirement (which was clearly outlined in my reservation and booking that Hertz reneged on same-day). Driven to desperation, my search extended to Nashville, a full three hours away from my original Memphis pick-up location. After a tedious call to establish the availability of a truck for one-way, single-day trip, the customer service agent asked if I could be put on hold and severed the call. These are not mere inconveniences but substantial disruptions. Hertz's right hand doesn't have a clue what the left hand is doing. This experience left me questioning the integrity of Hertz, their business ethics, and their commitment to customer satisfaction. If I had not had a support system to fall back on (aka my 71-year-old father-in-law driving 6 hours in a single day to fetch me), I wouldn’t have been able to attend a family wedding—and most folks wouldn’t have that back-up option. How is this ok? Hertz provided zero help in mitigating their failed service, and openly laughed at my attempts to solve it myself. The Better Business Bureau needs to investigate Hertz ASAP.

They refused to accept my payment using Affirm. They stated I needed the credit card I used to rent the car with. I used Affirm. So they refunded (I've yet to receive that) my payment, canceled the reservation, and made me rebook the car using a credit card I had with me. The people working the counter did nothing to help me and made me call the 1-800 line multiple times to fix this. How is this my fault? I spent 2 hours at the airport trying to get a car. I was just charged by Affirm today because they've never received a refund. Someone needs to fix this situation. If Affirm is not an option, they shouldn't offer it.

The staff were very friendly and professional. The vehicle was clean and ready to go when I arrived.

I think the car could have been checked out better before I got it. I had to put a quart of oil in the car before I could leave to go on my trip.

Once I arrived home from picking up the rented vehicle, my wife and I started checking the car, cleaning, checking tire pressure. The back passenger tire had a screw in it and the tire pressure was low. My wife and I went to Discount Tire, had the tire repaired so our vacation should be with out tire issues. Had zero issues with the tires/vehicle while on vacation. Upon return, I mentioned the repair of the tire to fellow at enterprise and he helped me out with the rental price because of the tire. All in all, had a great experience.

Needed a Standard SUV to pack up my stuff to move 12 hours away. I made the reservation 3 weeks in advance, and I get a call 2 hours before my pickup time saying that they didn't have the vehicle I reserved. They then directed me to another pickup location and changed my reservation without my permission and doubled my daily rental rate. They didn't answer my phone calls, which directed me to the main office in Dallas, and their response was "Sorry sir, we can't change your reservation back". I showed up to the new location and got stuck with a smaller vehicle that didn't have enough room for my belongings. The whole thing has been absolute nonsense. If you don't have the vehicle I reserved, don't have it as an option for me to set up a reservation under.

Grace at Memphis pick up gives best service ever!!! Could’ve explained that I owed more at drop off in Decatur

Had a hard time getting my vehicle. Had to go to two locations and call main office to get it

We liked the service that was given. There is nothing that could of been better.

customer service

No car available when I arrived

Memphis is the absolute worse place to rent a car

Added fees

There was not a vehicle available when I arrived even though I called Alamo directly to confirm. I am extremely disappointed.

I prepaid to rent a car on a short work trip in Memphis. Arrived to find they had rented my car to someone else and had no cars available. They told me they couldn’t give me a refund; I would have to call “someone”.

I had an SUV prepaid and reserved for a 10 AM pickup. When I got to the booth, I was told that there was a 90 minute to 2 hour delay. I waited over an hour then agreed to take a smaller car. I was told that there was no way to know when I could get the SUV I had paid for. There were 2 other people in front of me still waiting on SUV's. Then when I returned the car at 6 AM, they were not open. I had to drop it and hope it was still there and in good shape when they finally opened. DO NOT USE DOLLAR

I made a reservation months in advance through priceline and when I arrived there were several people ahead of me stranded. Dollar had no cars available and had made no attempts to alert people or make other plans. We were all just stranded. I ended up renting through another agency and now have to fight through priceline to get the refund for the portion prepaid. Breach of contract all around. I will never trust them again with any travel plans.

A joke, don’t bother it’s Thrifty. Book a reservations. Had confirmation and they still gave my car away because our pick up was delayed due to flight delay coming it. Pathetic

I bought from Thrifty on Kayak My "receipt" was from RentalCars.com. It wasn't really a receipt. I had to call Thrifty to make sure they had my car. Also - RentalCars.com has a zero refund policy. Not great customer service. I spent 3-4 hours of my time trying to figure out if I even had a car.

They didn’t have any cars available for same-day pick-up.