The car needs either an alignment or tires need to be balanced. otherwise it was an excellent vehicle
It would have been better if they were open, but they weren't, so I had to spend $75 on can gate to get to an open car rental facility
Very good|Nov 2021
Good job, but wanted different car.
There's only one Employee @ this location and that Employee is doing, processing rental agreement, taking customers to the second floor. Just one person. and if you call ahead of time you won't get anyone on the phone. F****ing corporate America at it's best. What else is new right? ✌
they claim the car is missing and i never dropped it off, i have proof that i did drop it off and told them i have proof. now they refuse to allow me to talk to the manager branch. they won't even report the car to the police. very suspicious on what they are doing
This facility is NOT even close to the airport and does NOT have a shuttle or any kind of transportation solution to and from the airport. That said, the prices were great and they did upgrade the vehicle to help compensate for the inconvenience. Just be prepared for a $25 Uber each way, or a long walk through a scary part of town with an hour on the bus and train.
The car didn’t have AC. Also the website must have switched locations. I had to leave the airport to pick up my car-very inconvenient.
Very good|Sep 2022
The car and the price were good. The execution of the contract was inefficient as I had to renue a second contract for the second month and it wasnt easy. Also the price ended up being more than the original quote by about $150 but was still a reasonable price.
Charged $100 more than reservation stated. Customer service department would not correct the day the car was turned in. Told me I should call back in 48 hours. Poor service.
key fab did not work. we were not able to lock car during rental period. not clean on pick up. tank not filled.
The staff was very helpful. The downtown Minneapolis location could use a little spiffing up but the service was excellent.
The reservation was easy to do, made for a 3:00 pm pickup, but when I got to the office at 2:30 pm no one was there and someone else was waiting also. But when the arrived they were courteous and I was out of there in 10 minutes. I dropped the vehicle off about 30 minutes early and they just asked if tank was full and it was so he said thanks and I was gone. It would have been better not to have waited outside All was good.