The Bluetooth wad unfamiliar to me and the guys got it working for me.
Enterprise was closed when we arrived, no one told us they closed at 5, even though we clearly stated our plane arrived at 430. Had to book with hertz and eat a $70 Uber ride.
Very good|Jun 2020
No one was attending upon my return and the car was not clocked in until three hours later.
The main reason I like renting at Enterprise Minneapolis Downtown location if for the after hours return option to the ramp.
Had to wait 20 minutes for a car to be ready. Had to wait 10 minutes to return the car. With only one or two people working, they are never actually available to help the customer.
Staff was great and prompt. Everything was taken care of quick and they were thorough.
The rental had a bit of a funky smell to it, but not funky enough to make me upset. I would suggest finding an aromatic solution of sorts.
It was a brand new car and it was just what I asked for. Due to a long distance drive I requested an all wheel or 4 wheel drive SUV and i was able to secure it with no hassle. It was a well equipped car and a super quick and easy check out at the desk. Well done Enterprise.
The car needs either an alignment or tires need to be balanced. otherwise it was an excellent vehicle
It would have been better if they were open, but they weren't, so I had to spend $75 on can gate to get to an open car rental facility
Very good|Nov 2021
Good job, but wanted different car.
There's only one Employee @ this location and that Employee is doing, processing rental agreement, taking customers to the second floor. Just one person. and if you call ahead of time you won't get anyone on the phone. F****ing corporate America at it's best. What else is new right? ✌
they claim the car is missing and i never dropped it off, i have proof that i did drop it off and told them i have proof. now they refuse to allow me to talk to the manager branch. they won't even report the car to the police. very suspicious on what they are doing
This facility is NOT even close to the airport and does NOT have a shuttle or any kind of transportation solution to and from the airport. That said, the prices were great and they did upgrade the vehicle to help compensate for the inconvenience. Just be prepared for a $25 Uber each way, or a long walk through a scary part of town with an hour on the bus and train.
The car didn’t have AC. Also the website must have switched locations. I had to leave the airport to pick up my car-very inconvenient.
Very good|Sep 2022
The car and the price were good. The execution of the contract was inefficient as I had to renue a second contract for the second month and it wasnt easy. Also the price ended up being more than the original quote by about $150 but was still a reasonable price.
Charged $100 more than reservation stated. Customer service department would not correct the day the car was turned in. Told me I should call back in 48 hours. Poor service.
key fab did not work. we were not able to lock car during rental period. not clean on pick up. tank not filled.
The staff was very helpful. The downtown Minneapolis location could use a little spiffing up but the service was excellent.
The reservation was easy to do, made for a 3:00 pm pickup, but when I got to the office at 2:30 pm no one was there and someone else was waiting also. But when the arrived they were courteous and I was out of there in 10 minutes. I dropped the vehicle off about 30 minutes early and they just asked if tank was full and it was so he said thanks and I was gone. It would have been better not to have waited outside All was good.