Please check tires sensor is the second time sensor light pop's on and tires were ok And that area some times is hard to look for ⛽ stations Thanks Gustavo Aguilera
No nos dieron el carro que rentamos y después querían darnos otro 3 beses más caro que la renta original nos arruinaron nuestras vacaciones a demás los carros ahí no son seguros son viejos y gastados mal servicio y los empleados primero dijeron que no teníamos reservación y que no había carros no son amables y no tratan de ayudarte fue toda una pesadilla .
Excellent customer service. A guy name Julio help us get in a car seat for my daughter and he was with a great attitude.
Easy pick up and drop off.
I didn’t even use the car I didn’t even pick it up and I was trying to get my money back and nobody gave it back
They didnt provide me a car. They overbooked the cars. My whole vacation was ruined because of this, I didnt make it to my destination and hotel reservations were charged.
everything. At least inform me before my arrival to plan accordingly, not to wait until I show up in the store to tell me that there were no cars.
Hertz not only did not have the van we had reserved, they had NO CARS available. The staff was of no help and left us stranded to find taxis for 7 of us with all our luggage. It is clear that they don't honor reservations. This is not unique to Hertz. Sites need to stop offering car rental reservations for Mexico since there is zero guarantee that you will get what you've reserved.
Not offered if you are not sure they won’t have nothing for you when you arrive that frustrate your vacation plans
That another car rental company had what I needed and my family and I were able to enjoy our vacation.
My reserved vehicle was not available nor any hope of getting my reserved type vehicle until after my vacation would be over. I was not happy putting my family thru that stress!
It is so ridiculous that I was supposed to pay $270.00 ended up paying almost $1000.00 so yeah your service was MEDIOCRE!
The representative was great, he showed patience, a willingness to help, and empathy during our wait.
They have very bad cars price not according with the quality and not variety
car was late. car had check-engine alert on. one headlight did not work. Seat recliner did not work.
The price quoted was what we paid
Car looked bigger in ad
The car broke down the next day. Had to fix it myself. Got pulled over & the circulation plates where expired. The service at the agency wasn't very good. Waited almost two hours to get the car.
I was given the wrong information. I was unable to rent the car. The location I went to wanted a $5,000 deposit. I will make this short because I'm already getting upset just thinking of what I went through.