My message to thier customer service team: Hello, When I went to the rental pickup today I had reservation for a BMW 3 or Audi A4 (or similar). The desk agent said that he was giving me a free upgrade to an Audi A8. When I told him that credit card covers my rental car damage, he pushed hard that since that car is a very expensive one that my card wouldn’t cover it and if there was a scratch it could hundreds to thousands out of pocket. I told him that in that case I don’t want the car. He told me that there was no other option in my class car that I booked or I could have a tiny Corolla. I didn’t want to be cramped in a small car so I agreed to the A8 and the insurance. When I got in the car and tried to pull it out of the parking spot, I had a lot of difficulty maneuvering it and was very uncomfortable driving it. There were several cars in the garage that I would have been fine driving so I went back to the agent and told him I couldn’t drive the car. He insisted over and over that the other cars weren’t available. He never consulted a manager or offered any other solution. Finally someone else came over and assisted me and was able to set me up with a BMW X3 which was perfect. The problem is that both insurances are still on the rental agreement and I never wanted or needed it in the first place. I believe that the agent pushed that car on me so I would agree to the insurance. This is not an acceptable practice! I would like the insurance removed from my bill.
