Drop-off location was not running the advertised scheduled shuttle, still have not received final receipt.
We received the truck we wanted. Everything was great.
It was not Alamo but Budget as the booking got changed by tripadvisor. a. The car ( nissan murano) at JFK airport was not clean b. After some time the front collision warning light came up kept coming up intermittently c. It applied automatic breaks in the middle of the highway quite a few times ( Lucky to be remain unhurt) d. Had to stop my trip half way and take shelter at a friend's place late in the evening e. Towing truck came way too late f. Replacement vehicle was also dirty g. Replacement vehicle had serious mechanical issue ( shaking vigorously on the highway) h. In spite of all these, was charged for the extra day ! The overall experience with this Budget rental was worse than pathetic!!
Staff was so friendly and fast.
The car rental agency did not honor my reservation and I was unable to rent a car and go on the trip we had planned.
Very good|Jun 2022
It was very expensive but unfortunately that's everywhere. Plus it was a holiday weekend
We were not able to rent a car for 3 hours. Made 3 different reservation as they complained about payment methods, then charged double of the cost of the reservation for unknown reasons. I will definitely seek NY legal claim against Hertz. They made my family’s trip a night mare. We finally got a car through another well known rental company who took 5 mins, no issues. Extremely dissatisfied to say the least.
The Lafayette St. location is a great, efficient Hertz outpost. Easy in and out. Nice no-nonsense service.
Extremely hard and almost impossible to get a rental without a reservation. Outrageous prices! If I wasn’t desperate to get home I would never have used there service. I can say the women who helped me did was she could and went above and beyond, or at least made me feel that way. It’s hertz corporate that’s the problem. Criminal how they operate.
We arrived at exactly the drop-off time (10pm) and the location staff was already leaving so we were told we had to pay for overnight parking at the structure it's located in. I had to threaten to call Hertz central before the manager accepted my drop off. It was clear this was done on purpose to create a situation in which drivers are forced to pay for parking if arriving a second past the reservation time. Unacceptable business practice.
Wouldn’t recommend Hertz. Pick up experience wasn’t good at all, car I asked for was not ready, despite my late arrival- clerks told me it was my fault as I hadn’t arrived at 9 am (time when I requested my vehicle. Still it took then around 1 hr and a half to bring my car. That’s not the expected service when you book ahead of time and specially since there’s a sign outside office which states reservations are honored starting 30 min before your arrival. The same happened to another family who arrived before us. I was provided a 25 usd costumer satisfaction receipt, which definitely doesn’t make up for the hour and a half spent waiting.
Staff friendly and car was ready to go. Hate that it had only half a tank of gas.
Called me and told me we will call you around 3 to confirm your pickup never called Back.
great convenient contactless pick up, drop off
more SUV choices
Pickup and drop off was very efficient and quick. Staff was friendly and was very hassle free. They put us in an SUV for the same price and it ended up allowing us to take more stuff on our trip than we originally planned.
Honestly in this case, I'm not sure. The price can always be better but felt we got a pretty good deal in this case too.
The staff here is always super friendly, helpful, and knowledgeable.
Very helpful staff and manager. We will be using their services again soon!