No line up at counter
I did not feel I got the car I paid for. Our original plans were to be travelling with four people all with large suitcases. Website provided the indication I was to receive a fullsize luxury vehicle. A Chrysler 300 or similar. It ended up being only the two of us. What I received was a very small crammed Cadillac XT SUV. It would have seated four small people comfortably, It only held our two suitcases and definitely would not have accommodated us as per our original booking. I questioned why we were being a given such a small car (small SUV) at the counter at time of pick up and the representative looked at me with a disgusted look and said "It is a Cadillac !!", to make me feel like I should be ashamed and that I was wrong to ask for the larger luxury vehicle that I booked. If it was a Cadillac Escalade, a Lincoln Navigator or any vehicle similar in size to a Chrysler 300 I would have been perfectly fine. When I walked out to the parking lot, the Hertz section had only five vehicles, all small cars and our small SUV. We would have had a serious problem if it was the two couples as per our original travel plans. With no other vehicles in the lot any further discussion or argument on the matter would have bee futile. We loaded our two suitcases (1 large and 1 medium size) in the back, as they just barely fit and drove off with mindset that I had been taken advantage of and that I just had to put up with it.