Cheap Car Rentals in Colonial Place, Norfolk

Sorry, I sent the review to the wrong group. Dr. Joseph Jones

The receipt gave ORF as the site to pick up the car; but the address stated was on Military Circle. So where do I go. I went to the address. The place looked like it had been closed for awhile. So i get to the airport and have to ask each company if the deal with Payless. Budget does. They don’t have a convertible….haven’t had one all summer. BUT THE WEBSITE OFFERED ME A SILVER VW BEETLE CONVERTIBLE!!!!!!! Whatever happened to customer service AND INTEGRITY? “In fact we haven’t had any cars all summer!!!! But we couldn’t shut the website down.” WHAT???

Where to rent the car in the airport was confusing. Need a sign by Budget and Avis

I booked to pick up at the ORF airport and when I got there, my reservation was for an office a couple miles away. I ended up paying the walk up rate rather than what I had booked

The vehicle was ready when I got there and it was as new. Very friendly staff.

The small car was bigger than the sub compact in most other rental.

I paid to rent a vehicle from Budget at the Norfolk airport. Well, budget at the norfolk airport is not actually at the airport. It’s a mile down the road. I learned that by waiting in line at the rental counter for an hour just to learn that the agency at the actual airport was not the one I had a confirmation with. So we Uber down the the “Budget at the Norfolk airport” just to find out the store was closed. You see our flight arrived at 4:00PM and “Budget at the Norfolk airport” closes at 1:00 on sundays. Needless to say I never picked up my rental for the week because I had to be at my destination in OBX 2 hours from the airport that night. We did have the greatest Uber driver that played Baby Shark for my daughter the whole way. Thanks for absolutely nothing “Budget at the Norfolk airport” Seriously Hope Kayak can reimburse me cause Budget refused.

Poor customer service. The lady who processed the rental had attitude.

There was confusion about the epass for toll payment. The clerk when we dropped off the car was not helpful.