Cheap Car Rentals in Willoughby, Norfolk

Agent for car pick up was quick, friendly, efficient. Same for drop off agent. Car had issues - low tire pressure light would not go off despite trying to fill the tire. Lights would not work on "Auto" so had to put them on manual. Got "Change Oil Soon" light during rental. One suggestion is to include a link to the vehicle's owners manual in the rental agreement, or e-mail the link to the customer. I had to search and search online for info that would have been in the owners manual.

Great car, clean, new and great pricing ( convenient in-airport pick up and drop off).

The first day of my price check, it was $60/day. The next day, when I was ready to buy, it was $125 and up???????

DO NOT RENT FROM THIS LOCATION. There is no toll package and you will be charged $15.00 for every toll you go through. There are many tolls around Rochester and there are no cash payment options. So, if you drive anywhere, you'll be looking at at least $30 dollars in administrative fees. I will NEVER rent through Dollar again, especially from this location. 0 stars, avoid at all costs.

I booked to pick up at the ORF airport and when I got there, my reservation was for an office a couple miles away. I ended up paying the walk up rate rather than what I had booked

The vehicle was ready when I got there and it was as new. Very friendly staff.

The small car was bigger than the sub compact in most other rental.

I paid to rent a vehicle from Budget at the Norfolk airport. Well, budget at the norfolk airport is not actually at the airport. It’s a mile down the road. I learned that by waiting in line at the rental counter for an hour just to learn that the agency at the actual airport was not the one I had a confirmation with. So we Uber down the the “Budget at the Norfolk airport” just to find out the store was closed. You see our flight arrived at 4:00PM and “Budget at the Norfolk airport” closes at 1:00 on sundays. Needless to say I never picked up my rental for the week because I had to be at my destination in OBX 2 hours from the airport that night. We did have the greatest Uber driver that played Baby Shark for my daughter the whole way. Thanks for absolutely nothing “Budget at the Norfolk airport” Seriously Hope Kayak can reimburse me cause Budget refused.

Poor customer service. The lady who processed the rental had attitude.

There was confusion about the epass for toll payment. The clerk when we dropped off the car was not helpful.