Cheap Car Rentals in Norfolk

Agent for car pick up was quick, friendly, efficient. Same for drop off agent. Car had issues - low tire pressure light would not go off despite trying to fill the tire. Lights would not work on "Auto" so had to put them on manual. Got "Change Oil Soon" light during rental. One suggestion is to include a link to the vehicle's owners manual in the rental agreement, or e-mail the link to the customer. I had to search and search online for info that would have been in the owners manual.

Awful service. Will try not to use their service again.

Did not even get a rental... i was turned away because the site did not have vehicles.

Waited in line for 45 minutes to find out the car I reserved and they confirmed was not available. I ended up getting an up charge to a different class of car because that was the only way I could get a car. For my extra money I got an old SUV that was clearly not cleaned from the previous customer. Certainly the last time I rent from Avis/Budget.

Speedy service, clean car for a good price.

The car was at another site from the airport. I paid $15.00 for a cab to get to the Hertz site. I was informed to return the car on Sunday morning to the same location. In order to cancel my reservation a return trip to the airport would be needed. I had several meetings to attend that day. October 23, 2022, Sunday morning the plane departure at 6:44 am. I contacted via phone Hertz and was informed it was a prepaid account, I made an attempt to get a cab at the airport at 4:00 am, and no cabs available. I returned the car at the airport with Hertz. It was very frustrating, and uneasiness. How can I return a car at another site with no cab available, and the possibility of no one to pick me up, and to return to the airport. It would have been better for me to return the car to the airport. Eventually, I returned the rental to the airport due to no transportation to the airport at 4:00 am.

Excellent staff - Dwight C. Thomas did a great job of getting all the issues resolved on the rental.

I have a major credit card, but it don’t have $1,500 on it, so I couldn’t rent the vehicle I needed to go on my vacation. I was able to find an independent owner and the cost is less expensive then enterprise. For now on I will be using the independent company it’s no headache or hostile when renting a vehicle from them. Thank you but no thanks for future business with enterprise. I will be telling everyone about the company I use.

I booked to pick up at the ORF airport and when I got there, my reservation was for an office a couple miles away. I ended up paying the walk up rate rather than what I had booked

At no point was I informed of an additional $244 required for an authorization hold. I paid for the vehicle upfront, through Kayak. My receipt from Kayak only stated an additional $44 was needed at pickup for taxes and fees. If you do not have the additional unknown funding for authorization, and use a bank card, they up it to $500 for the authorization hold. Without the additional unknown funds, you are unable to rent the vehicle. While dropping off the vehicle another customer was in tears over not having additional room on a credit card for the authorization.

Great car, clean, new and great pricing ( convenient in-airport pick up and drop off).

The first day of my price check, it was $60/day. The next day, when I was ready to buy, it was $125 and up???????

I showed up with my reservation at 11pm and was told that the only car they had was a 12 passenger van. I showed the desk agent my reservation and she essentially said that it didn’t matter if I had a reservation they were out of cars. End of conversation. Would not, will not ever use Avis again. I was left stranded late at night after a long day of travel and had unapologetic terrible customer service on top of it. The nice gentleman at Enterprise told me this was a pretty typical experience. Buyer beware.

On 12/9 at the Norfolk, VA airport we were rented a car with significant damage on the rear passenger side, beginning with extensive scratching that went through the paint near the rear wheel and had smaller dents on the passenger rear and front doors. The car had clearly been in some accident but was rented to us in that unacceptable condition. Because it was dark when we rented the car and there was no one at the exit, no one saw the damage until we saw the damage the next day. We took photos when we discovered the damage. We called a main number for Avis since we could not get through to a local number at the rental location (Norfolk, VA Airport) and filed a report over the phone with Jennifer on 12/10. We pointed it out to the attendant when we returned the car to the Richmond, VA Airport (it was a one-way rental) and told him about the report we filed with Jennifer. It is irresponsible and unacceptable to rent anyone a damaged car and we will NOT be responsible for one penny of damage. Putting anyone in the position of worrying that they may be held liable is outrageous. SHAME ON AVIS!

Great experience. Only complaint is fragrance used in car was unpleasant . Loved that the car had a pass for toll road.

Sorry, I sent the review to the wrong group. Dr. Joseph Jones

The receipt gave ORF as the site to pick up the car; but the address stated was on Military Circle. So where do I go. I went to the address. The place looked like it had been closed for awhile. So i get to the airport and have to ask each company if the deal with Payless. Budget does. They don’t have a convertible….haven’t had one all summer. BUT THE WEBSITE OFFERED ME A SILVER VW BEETLE CONVERTIBLE!!!!!!! Whatever happened to customer service AND INTEGRITY? “In fact we haven’t had any cars all summer!!!! But we couldn’t shut the website down.” WHAT???

Where to rent the car in the airport was confusing. Need a sign by Budget and Avis