Per Carrentals.com e-mail (below) the Norwich airport Europcar office was open till 5pm on April 7th. It actually closed at 1pm so we could not hire the car from Europcar. When phoned, Europcar did not offer an alternative arrangement and we had to get a cab from the airport to hire a car from another company . This was a most unsatisfactory experience. Will compensation be offered. Sincerely John Baer Itinerary # 72472189887229 Confirmation 1156739790 Protect your rental car from collision damage, theft or vandalism. Add Collision Protection Pick-up and Drop-off Pick-up Apr 7, 1:00pm Norwich (NWI) Pick-up instructions Counter and car in terminal Open 8:00am - 5:00pm